Prospective Pool Human Services Instructor Resume Summary

Shannan Morgan

608-***-**** **************@*****.***

S5354 Sleepy Hollow Road, Baraboo, WI 53913

PROFILE

Advocate/Analytical Person/Social Worker with over 30 years of experience in the field of human services and law enforcement. Effective communication, trust building, listening, advocacy and writing skills. Demonstrated experience in problem solving. Proficient in record keeping, report and grant writing; data analysis and computer programs.

PROFESSIONAL EXPERIENCE

September 2024 to August 20, 2025

Case Manager-Homeless program

Community Action Council

Mauston, WI

Employment duties

Worked with homeless families, assisting them in securing housing.

February 2015 to June 2024

CPS Initial Assessment Investigator

Sauk County Human Services

Baraboo, WI

Employment Duties

Initial Assessment social worker for Child Protective Services, investigating and providing services to children who were victims of or at risk of child maltreatment.

Interview children, caregivers, parents, teachers, and service providers to obtain information on allegations of physical, sexual, and emotional abuse to children.

Advocate for the prosecution of child abuse and neglect offenders to be prosecuted by the District Attorney’s Office.

Obtained facts of the cases, took notes for accurate case records. Writing court reports reflecting the cases. Made recommendations to the court for services to empower caregivers/parents to make positive changes to the child’s home environment.

Monitored families progress with court ordered services. In the case of a caregiver's inability to make change, provided the court with the necessary information to terminate parental rights.

August 2014-February 2015

Fraud Investigator

State of Wisconsin Department of Workforce Development

Employment Duties

Investigate fraudulently obtained unemployment benefits. Interview victims and suspects in fraud cases. Analyze records for fraud trends. Present felony fraud cases to county District Attorney’s and US Attorney’s Office.

September 2013-April 2014

Funeral Director Apprentice

Cress Funeral Home-Madison, WI

Employment Duties

Serve as an assistant to the funeral director, assisting families and individuals through the funeral process.

June 2012 to September 2013

Investigator 2

State of Wisconsin Bureau of Consumer Protection

Madison, WI

Employment Duties

Investigator of consumer complaints. Primary assignments included misdemeanor and felony civil cases.

Interviewed over 300 consumers pertaining to the loss of frequent flyer miles for Delta Airlines. Negotiated compensation for all three hundred consumers from Delta Airlines. Wrote press releases regarding the case.

Researched and wrote legal documents for over fifty cases. Provided evidence and accurate legal analysis for civil charges.

Created trusting relationships with consumers who filed complaints with the bureau. Worked collaboratively with local law enforcement, the Dane County District Attorney's Office and the State of Wisconsin Department of Justice.

October 2000 to March 2012

Police officer/Detective

Fitchburg Police Department-Fitchburg, WI

Employment Duties

Served as police officer in the Allied drive neighborhood and Detective.

Communicated daily with individuals who were in crisis situations. Interviewed victims, witnesses, and offenders of crimes. Intervened and resolved crimes in progress. Supported victims and made appropriate referrals for services if necessary.

Forged trusting and respectful relationships with criminal offenders, which lent to obtaining truthful and accurate confessions to crimes.

Interviewed individuals of many races, cultures and ages. Conducted forensic interviews (Cognitive Graphic) with victims of physical, mental, and sexual abuse. Provided accurate testimony in court.

Wrote and conducted over fifty search warrants. Collected evidence to assist in the prosecution of crimes.

Established positive relationships with other law enforcement agencies throughout Dane County, including DEA, FBI, and the U.S. Marshalls.

Successfully assisted in the prosecution of numerous state felony cases and two in Federal Court.

Lead detective in five homicide cases and one of the largest marijuana conspiracies in the Western District of Wisconsin Federal Court.

Child Protective Services Social Worker

March 1993 to October 2000

Barron County Human Services (1993 to 1998) Rock County Human Services (1998 to 2000)

Employment Duties

Ongoing and intake social worker for Child Protective Services, investigating and providing services to children who were victims of or at risk of child maltreatment.

Interviewed children, caregivers, parents, teachers and service providers to obtain information on allegations of physical, sexual and mental abuse to children.

Obtained facts of the cases, took notes for accurate case records. Wrote court reports reflecting the cases. Made recommendations to the court for services to empower caregivers/parents to make positive changes to the child’s home environment.

Monitored families progress with court ordered services. In the case of a caregiver's inability to make change, provided the court with the necessary information to terminate parental rights.

EDUCATION

Bachelor of Science, Social Work 1989

University of Wisconsin-La Crosse, WI

Police Academy, Certified Law Enforcement Officer 2000

University of Wisconsin Technical College, Waukesha, WI

AWARDS

Outstanding Service Award 2002

Fitchburg Police Department

Outstanding Service Award 2002

Allied Neighborhood Association

Exceptional Service Award 2011

Fitchburg Police Department

Exceptional Service Award 2011

United States Drug Enforcement Agency

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