Customer Service Professional with Team Leadership Experience

Summary

Skills

Experience

Jasmine Yearwood

Opa-locka, Florida 33054 786-***-****

***************@*****.***

With a proven track record at Valor Global, I excel in complaint resolution and team collaboration, enhancing customer satisfaction and fostering repeat business. My expertise in problem-solving and Microsoft PowerPoint has supported company goals, mentoring teams to achieve and exceed targets. My approach is always proactive and results-oriented, ensuring high-quality customer service. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Complaint resolution

Scheduling

Account updating

Money handling

Product knowledge

Problem resolution

Microsoft PowerPoint

Team collaboration

Punctuality and reliability

Receiving support

Customer Service Representative, 02/2021 12/2024 Valor Global Phoenix, AZ

Answered customer inquiries and provided accurate information regarding products and services. Mentored junior team members and managed employee relationships. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Developed strong customer relationships to encourage repeat business. Customer Service Representative, 09/2016 06/2020 Teleperformance USA Fort Lauderdale, FL

De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Developed strong customer relationships to encourage repeat business. Answered customer inquiries and provided accurate information regarding products and services. Teaching Assistant, 03/2004 11/2006

Small Fry Preschool Miami, Florida

Graded assignments and tests and documented results into filing systems. Conducted literature and resource research to support classroom projects. Set up and assisted with audiovisual equipment operation. Supervised students in the classroom, cafeteria, hallways and playgrounds. Customer Service Representative, 05/2001 03/2004 Accurate Steel Rule Die Manhattan, NY

Developed strong customer relationships to encourage repeat business. Answered customer inquiries and provided accurate information regarding products and services. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Mentored junior team members and managed employee relationships. Customer Service Representative, 03/2000 08/2002 Linda's Day Care Miami, Florida

Mentored junior team members and managed employee relationships. Answered customer inquiries and provided accurate information regarding products and services. Developed strong customer relationships to encourage repeat business. Education and Training

08/2010 Ultimate Medical Academy Clearwater, FL

Associate of Arts Business Administration

06/1979 Belmont Junior High West Indies

High School Diploma

Superior Career Institute New York, NY

Some College (No Degree) Business Administration

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