Security Professional with 3+ Years Experience

**** ******** **, ***, ******, UNITED STATES, ****9 •

************@*****.*** • 720-***-****

TONYA MUNGUIA

Security

PROFESSIONAL SUMMARY

Security professional with over three years of experience in ensuring the safety of staff and visitors through diligent surveillance and incident response. Proficient in customer service, data collection, and effective communication, demonstrating a commitment to maintaining a secure and welcoming environment. Aspires to leverage critical thinking and problem-solving skills to enhance security operations and foster collaborative relationships with law enforcement agencies. EMPLOYMENT HISTORY

SECURITY Aug 2022 - Oct 2025

Tarian Denver, Co

SKILLS

Customer Service (Experienced), Microsoft Excel, Data Collection, Surveillance operation, Active Listening, Critical thinking, Incident reporting, Problem solving, Effective communication, Custermer consulting, EDUCATION

GENERAL May 2001

Manual High School Denver co

Monitored premises to ensure safety and security of staff and visitors. Responded promptly to alarms and emergency situations, providing assistance as needed. Operated surveillance systems to track activities and maintain incident records. Collaborated with law enforcement during investigations and security assessments. Provided clear communication during shift changes to ensure operational continuity. Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance. Secured personnel and premises by inspecting buildings and patrolling property. Provided escorts for visitors as needed throughout the facility. Screened visitors and employees for weapons and contraband with hand wands and metal detectors. Resolved customer complaints through effective communication and problem-solving. Provided customer service in a courteous and professional manner. Answered customer inquiries via telephone, email and face-to-face contact. Handled escalated customer complaints and disputes in a professional manner. Remained calm and professional in stressful circumstances and effectively diffused tence situations