Multidisciplinary Educator and Administrative Support Specialist

Iz-Het Stoltz-Swart

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CORE SKILLS

● Lesson Planning & Curriculum Development

● Classroom Management

● English Language Learner (ELL) Instruction

● Cross-Subject Teaching (Math, Life Skills, Arts)

● Strong Verbal & Written Communication

● Time Management

● Adaptability in Diverse Learning Environments

● Logistics & Shipping Coordination (Local & International)

● Customer Service & Client Relations

● Administrative & Office Support

● Call Center & Team Supervision

● Spreadsheet Reporting & Data Management

● Software Support & Remote Assistance

● English & Afrikaans (Fluent)

PROFESSIONAL EXPERIENCE

Educator

Sundra High School 2004–2006

● Taught English Language Learner (ELL) classes, supporting students in developing reading, writing, and speaking proficiency

● Delivered Mathematics instruction, adapting lessons to meet varying learning levels

● Taught Life Orientation, focusing on personal development, social responsibility, and practical life skills

● Instructed Arts & Culture, encouraging creativity and student expression

● Developed lesson plans, prepared instructional materials, and assessed student progress

● Fostered an inclusive and supportive classroom environment Assistant Teacher (Pre-Primary)

Heidi Pre-School – Delmas, South Africa 2002–2004

● Assisted lead teacher in classroom management for children ages 3–5

● Supported lesson planning and curriculum development for early childhood education

● Conducted music and creative learning activities

● Supervised students to ensure safety and well-being

● Encouraged social, emotional, and academic development in young learners Administrative Assistant / Customer Support Representative Hardware Store 2006–2007

● Provided front-desk administrative and customer support in a busy retail hardware environment

● Assisted customers with product inquiries, pricing, and purchase decisions

● Processed sales transactions, invoices, and purchase orders

● Maintained organized records, filing systems, and inventory documentation

● Answered phone inquiries and resolved customer concerns professionally Passenger Service Agent (British Airways Services) Menzies Aviation 2012–2016

● Performed passenger check-in, seat assignments, and boarding coordination

● Assisted first-class/business passengers and travelers with special needs

● Delivered high-level customer service in a fast-paced airport environment Sales Administrator / Call Center Manager

Spare Power Company 2016–2018

● Managed call center operations and customer service team

● Advised customers on product selection and processed orders

● Liaised between suppliers, buyers, and internal teams Administration & Logistics Coordinator

Integrative Service Solutions 2019–2022

● Managed pricing and coordinated local/international shipping for trucking operations

● Handled documentation, scheduling, and client communication

● Provided administrative and operational support

EDUCATION

Coursework toward degree, University of Pretoria

Educational Psychology Studies, UNISA

Proofreading Course Completed

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