Customer Service Specialist with Healthcare Focus

Laurel, Mississippi

945-***-**** *************@*****.***

Kemoni Mills

CUSTOMER SERVICE REPRESENTATIVE

EDUCATION

MacArthur High School

Irving, TX

Graduated May 2021

GPA 3.87

REFERENCES

Available upon request

FUNCTIONAL SKILLS

* Microsoft Office Suite: Excel, Powerpoint, Publisher, Word, Access

* Operating Systems: Windows 7/8/70

* Exemplifies strong customer service skills,

* Inbound and Outbound Calling

* Microsoft Excel

* Service Upselling

* Critical Thinking

Exhibits excellent organizational and problem-solving skills and displays

a strong work ethic

EXPERIENCE

12/2020 - present

Customer Service Representative * CareCentrix

* Provided excellent customer service to resolve customer complaints on time.

* Aided customers with product selection, ordering, billing, returns, exchanges, and technical

support

* Resolved complex problems by working with other departments to provide solutions that

meet customer needs.

10/2019 - 12/2020

Healthcare Customer Service Representative * TTEC

* Scheduled appointments for patients using the electronic health record systems.

* Managed incoming calls from patients and other healthcare facilities to provide information

or schedule services.

* Provided customer service by answering inquires, resolving complaints, and providing

general information to clients regrading healthcare services.

Contact this candidate