Dedicated Warehouse and Customer Service Professional
Resume:
PROFILE
I am very devoted, dependable,
and enthusiastic. I work well with
others, believe in hard work and
have a very strong work ethic. If
given the opportunity, I am
confident I will be an asset to your
company.
CONTACT
PHONE: 405-***-****
EMAIL: ***********@*****.***
HOBBIES
Hiking
Fitness
SOFTWARE
Xactimate
Xactanalysis
Symbility
Core Logic
Google docs
Guidewire
Outlook
Microsoft
Filetrac
Slack
REFERENCES
William Chang
************@***.***
Dorothy Nguyen
Doug Lee
*.***@******.***
Norde Battle
*.******@******.***
APRIL HOUSTON
EDUCATION
Bowlegs High School
Elementary-High School-Graduated 1999
Gordon Cooper Technology Center
Stone Education
August – 2010 Oklahoma Pre-licensing, Property and Casualty Francis Tuttle Technology Center
August – 2016-2017 Cyber Security
WORK EXPERIENCE(Warehouse)
Amazon Locker – Seasonal Flex
November 2023–March 2025
I served as the primary point of contact for customers picking up or returning packages at retail locations. This role combines logistics, retail operations, and customer service.
Customer Assistance: Provide high-quality service by helping customers retrieve packages and navigate the return process.
Package Management: Receive, scan, sort, and stow customer orders using handheld devices to ensure accurate inventory tracking. Problem-Solving: Resolve customer issues regarding package access, delivery delays, or technical locker glitches.
Retail Operations: Manage daily site responsibilities, including opening and closing procedures for the Amazon Locker+ location. Logistics Coordination: Receive truck deliveries and collaborate with delivery drivers to facilitate seamless package transfers.
Inventory Auditing: Conduct regular locker audits to ensure units are functional, organized, and properly maintained.
Safety Compliance: Adhere to strict safety protocols and maintain a clean, organized workspace to ensure a safe environment for both staff and customers. Technology Utilization: Efficiently use smartphones and proprietary Amazon software to manage shipments and update order statuses. Key Skills
Customer Service: Ability to connect personally with customers and resolve concerns.
Organization: Managing a high volume of packages in a fast-paced environment. Technical Proficiency: Skilled with handheld scanners and inventory management systems.
Physical Stamina: Comfortable standing for long periods and lifting packages up to 49 pounds.
Amazon Warehouse-Seasonal Flex- Packer/Picker/Stower 2021-2022
Prepared customer orders for shipment in a fast-paced environment, using technology like handheld scanners to ensure accuracy and speed. Process and pack customer orders efficiently and accurately for timely delivery.
Utilize handheld scanning devices to track inventory, verify products, and maintain seamless order processing.
Perform quality control checks on products, ensuring items are undamaged and meet quality standards before shipment.
Select appropriate packaging materials (e.g., boxes, air bubbles) and securely seal packages to prevent damage during transit. Key Skills
Technical Proficiency: Skilled with handheld scanners and inventory management systems.
Physical Stamina: Comfortable standing for long periods and lifting packages up to 49 pounds.
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