Remote Call Center & Data Entry Specialist

Abigail Juliet Alberico, MPH

**** ******** ******** ****, *********, MD 21716

410-***-****, *******.********@*****.***

Graduate Education

The George Washington University, Washington DC September 2012 – May 2014

Master of Public Health (MPH) degree in Communication and Marketing within the Department of Prevention and Community Health at the Milken Institute School of Public Health

●Master’s Thesis: Conducted an evidenced-based formative research study using the Theory of Planned Behavior

(TPB) and Communication Theory as a framework to recommend and inform a campus social marketing campaign

aiming to modify attitudes and increase intentions to breastfeed future children among future parent popular opinion

leaders who can diffuse the trend. IRB approval received for cross-sectional survey design used to conduct a self

administered web-based survey via Survey Monkey assessing knowledge and TPB concepts associated with

breastfeeding among 150 GWU student participants with and without children. Data analysis ran in SPSS 22 using

descriptive statistics, frequencies, crosstabs, Pearson correlations, and independent-samples T-tests.

●Qualitative research project at Latin American Youth Center: Developed instruments and conducted in-depth interviews and focus groups to measure efficacy of Young Parents Program in increasing teen mother’s child development knowledge

Professional Experience

IKS Health/AQuity Solutions August 2023 – Present

Virtual Medical Scribe at University of Wisconsin-Madison Health and Community Healthcare System of Indiana for AQuity Solutions

●Listen to patient and physician appointment encounters and transcribe health information accurately into the Chief Complaint, History of Present Illness, Review of Systems, Past Medical History, Physical Examination, and Assessment and Plan sections of the SOAP chart in the patient's electronic medical record using the Epic EHR program.

●Develop electronic medical record visit transcription charts using Epic for Family Medicine, Cardiology, Pediatrics, Dermatology, Infectious Disease, Nephrology, Developmental Behavioral Pediatrics, OB/GYN, Endocrinology, and Neurology specialties and physicians.

●Pre-chart in advance for each patient’s visit, and update patient’s labs, imaging, past medical history, surgical history, social history, and family history.

●Input visit diagnoses and place prescription medication, labs, imaging, and pathology orders in Epic for each patient encounter.

●Completed training modules on medical terminology and abbreviations, human anatomy, cardiology, family medicine, infectious disease, OB/GYN, endocrinology, pediatrics, dermatology, neurology, the Epic Electronic Medical Record System, and SOAP charts.

CDC Foundation/Maryland Department of Health, Baltimore, MD June 2022 – June 2023

Overdose Data to Action (OD2A) Communications Coordinator for the Maryland Department of Health Jurisdiction Center for Environmental, Occupational, and Injury Epidemiology

●Produce and maintain written and visual content for OD2A planning efforts with a focus on Statewide Unintentional Drug Overdose Reporting System (SUDORS) enhanced surveillance data

●Create and disseminate communication materials that showcase drug overdose statistics in Maryland

●Develop messaging and graphics to convey data and information aiming to reduce fatal and non-fatal drug overdose

●Develop and implement a SWOT analysis and a SUDORS Communication Plan

The Lewin Group/Optum Serve January 2022 – June 2022

●Consulting for public health program implementation and evaluation for the Department of Health and Human Services and the U.S. Department of Veterans Affairs.

Frederick County Health Department, Frederick, MD October 2020 – January 2022

Quality Management Coordinator, Quality Management Division at Maryland Department of Health for Western & Eastern Regions

●Collaborate with six local health departments and Quality Management Division, Center for HIV Prevention & Health Services at the Maryland Department of Health to develop and implement quality improvement plans for Ryan White HIV programs

●Utilize the Model for Improvement and Plan, Do, Study, Act cycle, process maps, driver diagrams and logic models to develop quality improvement (QI) plans to identify and treat substance use and mental health conditions among clients with HIV to increase the percentage of clients who are virally suppressed

●Utilize the Plan, Do, Study, Act cycle and (QI) tools to create, implement, and evaluate a plan using U=U HIV Campaign messaging and materials to promote HIV testing at local health departments and community sites to increase the percentage of people who know their status and percentage of newly diagnosed persons linked to HIV medical care

●Entered positive Covid-19 cases into the National Electronic Disease Surveillance System (NEDSS) database, and worked Covid-19 vaccine and back-to-school vaccine clinics at Frederick County Health Department

●Developed marketing RFP for Frederick County Health Department

●Collect and apply HIV population data for LHDs in Allegany, Frederick, Garrett, Kent, Somerset, and Washington counties

Westat, Rockville, MD March 2020 – October 2020

Data Collector, Telephone Research Center (part-time) for the Population Assessment of Tobacco and Health (PATH) NIH & FDA Study

●Conducted telephone interviews with adults using NIH questionnaire to reveal why some participants use tobacco and others do not, how and why participants start using tobacco and different types of tobacco products or quit using tobacco and then start using it again.

●Interview questions also collected data on participant’s attitudes towards tobacco over time, their mental health, substance use, and their mental health during the COVID-19 pandemic.

Child Trends, Bethesda, MD September 2019 – March 2020

Field Observer, Education Department (part-time) for National Institute of Justice’s Comprehensive School Safety Initiative

●Completed training and certification for Classroom Assessment Scoring-System Secondary (CLASS) observational tool

●Conducting live observations using the CLASS instrument to collect data on teacher and student, and student to student interactions for 12 dimensions and 43 indicators to measure school climate in DC public and public charter middle schools

●Supporting outcome evaluation by administering surveys to 7th & 8th grade DC students and collecting data to measure changes in school climate, bullying, and violence

Kaiser Permanente, Rockville, MD July 2019 – February 2020

Evaluation Consultant (part-time) for Kaiser Permanente of Mid-Atlantic States (KPMAS)

●Engaging different stakeholder groups (youth, immigrant communities, seniors, homeless, etc.) to collect data to develop the KP implementation strategy for District of Columbia, Baltimore, and Northern VA

●Assisting in development of focus group and in-depth interview guides, and arts-based research techniques

●Partnered with Public Good Project to collect social media big data to analyze sentiment, emotions, risk behaviors, etc. for mental health and substance abuse challenges across mostly Twitter messages from Baltimore, DC, and Northern VA

●Analyzing qualitative data from focus groups, interviews, tweets, and open-ended survey questions, and quantitative data from surveys

●Conducting literature review and drafting sections of the Implementation Strategy Report

The George Washington University, Washington DC October 2015 – December 2016

Research Assistant for USAID funded “Health Communication Analysis of Ebola Information in Liberia” research project

●Analyzing how Ebola-related communication unfolded in Liberia; how local, national, and international agencies

responded to and communicated about the crisis; and the extent to which public communication efforts met the

information needs of the general public

●Developed the codebook and coding radio, newspaper, SMS, and chalkboard messages for Extended Parallel Process Model and Communication Theory concepts, self-efficacy, crisis communication best practices, emotions, tone, etc.

●Conducting data analysis in SPSS and Excel, creating data tables and graphs, and writing reports on the study findings

●Conducted literature reviews

Association of University Centers on Disabilities, Silver Spring, MD October 2014 – June 4, 2019

Senior Program Manager of Public Health (from September 2017-present) & Program Manager of Public Health (Oct 2014-August 2017)

●Research, review and publish credible emergency preparedness resources including peer-reviewed articles, trainings, program guides, planning kits, videos, fact sheets, etc. to the Public Health is for Everyone toolkit to increase the capacity of healthcare professionals so they can create disaster preparedness programs for people with disabilities

●Coordinate, manage and conduct process data analysis for three states “Evaluation of CDC’s Learn the Signs. Act Early. Two & Three-Year-Old Children’s Books and Formative Research on Book for 1 Year Olds to Promote Monitoring of Developmental Milestones” project. Assist in development of state workplans, project timelines, and research questions. Assist in development of short-term and medium-term outcome measures using theory constructs applied to LTSAE campaign including attitudes, perceived-control, self-efficacy, behavioral intentions, and knowledge of developmental milestones for young children. Literature review of certified childhood development questionnaires. Assist with development of instrument questions.

●Coordinate, manage and conduct process data analysis for four states “Assessing Feasibility and Impact of CDC’s Learn the Signs. Act Early. Program in Early Head Start Settings (EHS)” evaluation project. Collaborated with CDC to review state workplans, develop criteria for selection of Early Head Start center-based location sites and the objectives of project. Collaborated with state project leads and CDC to develop key outcome measures of integrating LTSAE materials for routine use in developmental monitoring of young children’s milestones and how LTSAE supports and leads to developmental screening. Assisting in development of a model that reveals the barriers and facilitators of stakeholder engagement and integrating LTSAE in EHS to improve process of developmental screening, early diagnosis of DD/ASD and connection to services.

●Collaborating with the CDC and Albert Einstein College of Medicine to integrate the Family Interaction Training curriculum into Head Start, NY Department of Education and childcare to help parents reduce their children’s challenging behavior

●Manage and evaluate “Learn the Signs. Act Early.” Ambassador Program to improve detection of developmental disabilities

●Develop Act Early Ambassador RFA, recruit and review candidates, and orient 45 two-year cohorts of state change agents

●Plan, implement, and evaluate annual two-day Act Early Ambassador trainings at the Centers for Disease Control and Prevention. Present how to develop SMART Goals, Act Early Program logic model, social marketing strategies, and “Learn the Signs. Act Early.” (LTSAE) materials for primary and secondary target audiences

●Review 45 Act Early Ambassador workplans and evaluation plans, and suggest modifications to ensure SMART objective criteria is achieved and activities will increase parent-engaged developmental monitoring and developmental screening

●Plan and execute monthly virtual education and training sessions on how to use and disseminate LTSAE to increase knowledge of healthy developmental milestones of young children (birth to 5 years of age) and what to do about concerns

●Collaborated with the CDC to develop annual Ambassador workplan evaluation report, built questionnaire in Survey Monkey and collected responses, analyzed data using descriptive statistics and NVIVO for qualitative themes analysis to show level of LTSAE integration in early childhood systems, total LTSAE materials distributed, total target audiences reached, activities accomplished, changes in knowledge gained from training sessions in final report for the CDC

●Engage the Act Early Network by planning and conducting webinars, LTSAE Promising Practices education events, writing and creating the Act Early News Newsletter using Content Management System (CMS)

●Created tweets and assisted in planning and executing #ActEarly/March of Dimes Twitter Chat

●Assisted Women Online and the CDC in managing and implementing #MilestoneMondays Act Early Social Media Influencers pilot campaign (Jan 2017-June 2017) and 10-month campaign (Sept 2017-June 2018) by selecting the activations including Developmental Diaries Blog, Real Babies of Instagram, Act Early Facebook Live, Facebook Ads, & Twitter Chats to increase awareness and practice of tracking child developmental milestones. Reviewed social media analytics and selected parent bloggers, reviewed blogs for adherence to LTSAE messaging, selected Act Early Ambassador for Facebook Live topics, and adjusted campaign strategy and messaging based on quarterly process evaluations.

●Created interview questionnaire, conducted interviews and wrote vignettes for the 2015 AUCD & CDC annual reports

Conference Presentations

●“The Act Early Network: A Model Investment for Maternal and Child Health State Systems Integration” workshop at AMCHP 2019 Conference

●“How to Use Diffusion of Innovations Theory Popular Opinion Leader Model, the Action Learning Model, and the Act Early Ambassador Model Example to Develop and Sustain a National Change Agent Model” poster at 2018 AMCHP Conference

●“System Solutions to Access Early Childhood Services for All” at 2017 Annual National Head Start Conference

●“Including People with Disabilities – Public Health Workforce Competencies” at 2017 AMCHP Conference

●“The Action Learning Model. What is it, and How Can It Benefit Me?” at January 2016 AMCHP Conference

●“Public Health is for Everyone: from a Website to a Movement” at 2015 American Marketing Association Nonprofit Conference

The George Washington University, Washington DC September 2013 – March 2014

Research Assistant for the Empowering Latino Youth Project in Montgomery County, MD

●Survey administration and data collection for the Be Yourself/Se tu mismo U.S. Department of HHS intervention program aimed to delay sexual onset, increase condom and contraceptive use, and decrease teen pregnancy among Latino adolescents

Office of the State Superintendent of Education (OSSE) May 2013 – September 2013

School Health Curriculum Reviewer and Marketing Assistant in the Health Education Department

●Utilize the Health Education Curriculum Analysis Tool (HECAT) to analyze emotional and mental health, physical

activity, safety skills, sexual education, nutrition, and hygiene health education curricula

Optimedia, New York, NY September 2005 – August 2012

National Broadcast Television & Radio Supervisor (previous positions include Media Planner and Media Buyer

T-Mobile, Pinnacle Foods (Birds Eye, Duncan Hines, Vlasic), Sanofi-Aventis, Service Master (Terminix, TruGreen)

●Conduct market research; run and analyze national television, radio, and interactive demographic data from Nielsen

including: network, program, and time period ratings, persistence and clutter levels, commercial pod positioning, etc.

●Audience segmentation to determine target audience selection

●Develop marketing campaigns that reach and influence target audiences through messaging disseminated across national television, digital, and radio channels with print and on the ground extensions

●Create client presentations; present negotiated and purchased television, radio, and digital media campaigns

●Manage all active campaigns across each advertising medium to ensure communication objectives are achieved

●Conduct process and outcome evaluations for promotion programs against key campaign objectives and success

metrics; if delivery posts shortcomings, the campaign strategies are re-evaluated and adjusted to ameliorate shortfall

●Planned and supervised several Martha Stewart in-show product integrations for Merry Maids and two T-Mobile

sponsored “Adult Swim College Block Party Tours” to ensure proper implementation of on-site activations

Undergraduate Education

The University of Maryland College Park, MD September 2001 - May2005

Completed Bachelor of Arts degree in Communication and Public Relations track in the College of Arts and Humanities

●2005 winner of the 5th Annual Persuasion Advertising Campaign. Developed two 30-second radio commercials to influence the target audience to not drive while sleep deprived using the Inoculation Theory and the Extended Parallel Process Model

Skills

●Epic Electronic Medical Records System, Qualitative & quantitative research study design, data collection & analysis, proficient in SPSS Statistics 22, NVIVO, Survey Monkey, MS Word, MS Excel, MS PowerPoint, MS Access, MS Publisher, EndNote, conducting literature reviews, environmental scans, needs assessments, writing grant proposals, applying behavior change theory in health communication and promotion programs, CDC’s Health Education Curriculum Analysis Tool, CDC’s Disability and Health Data System, Content Management System, Suitability Assessment of Materials, Adobe Connect, Wordpress, Google Analytics, Twitter, Facebook, Hootsuite, Lryis, Donovan Data Systems, Nielsen TV Analyzer, Final Cut Pro, SharePoint

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