Salesforce Developer - Apex - LWC - CI/CD Proficiency

RAHUL PAYELI

+1-505-***-**** ************@*****.*** LinkedIn

SUMMARY

Salesforce Developer with 4+ years of experience building and scaling Sales, Service, and Experience Cloud solutions. Expertise in Apex, Lightning Web Components, Flows, and CI/CD pipelines, delivering maintainable code and seamless REST API integrations. Led legacy-to-Lightning migrations and developed secure Experience Cloud portals, enhancing performance and data integrity. EXPERIENCE

Department of Technology Services Oct 2025 - Present Salesforce Developer State of Utah

• Serving as the sole Salesforce Developer and Administrator supporting the Department of Environmental Quality, owning Salesforce architecture understanding and end-to-end delivery across requirements gathering, solution design, development, testing, deployment, and production support.

• Designing and implementing a public-facing Experience Cloud site for Air Quality programs, enabling external applicants to submit environmental grant applications and track application status securely.

• Implemented secure role-based access controls, sharing rules, and Experience Cloud permissions to protect sensitive applicant data while supporting public access requirements.

• Managing Salesforce releases and deployments independently using SFDX, change sets, and CI/CD practices, ensuring zero critical production incidents across multiple releases.

• Providing ongoing production support and system monitoring, serving as the primary escalation point for Salesforce-related issues across the Environmental Quality division.

• Initiated foundational work toward Salesforce Agentforce adoption by evaluating AI-driven use cases such as applicant assistance, internal case triage, and knowledge-based responses within Experience Cloud, aligning with platform best practices.

• Partnering directly with program owners and non-technical stakeholders to translate regulatory and business requirements into scalable Salesforce solutions while ensuring compliance with public-sector data protection standards. Cognizant Technology Solutions (Client: Motive Technologies) Sep 2021 - Jul 2023 Salesforce Developer

• Migrated 30+ legacy Process Builders and Workflow Rules on Opportunity and Case into Flows, modularizing logic with invocable Apex and Salesforce design patterns to optimize DML and governor limits. Cut record save time from 6s to 3s and stabilized system performance.

• Converted legacy UI components developed in Visualforce and Aura into Lightning Web Components, restructuring controller logic into JavaScript while retaining Apex for data operations, which reduced code size by 30% and boosted page load speed by 35%.

• Integrated Salesforce with external ERP systems, using Named Credentials, REST APIs, platform events, and middleware integrations

(Boomi). Validated payloads in Postman, resolved sync issues, and improved the accuracy of cross-system data to 98%.

• Configured CI/CD pipelines with Copado, Git, and Jenkins to manage multi-stage deployments, metadata validation, and conflict resolution, cutting deployment effort from 5+ hours to under 3 hours, and ensuring minimal downtime in production.

• Optimized Experience Cloud portal metadata and knowledge articles, boosting customer engagement by 60% and reducing case volume by 20%, improving overall CSAT score from 3.9 to 4.4.

• Collaborated with business analysts, stakeholders, and end users during agile development ceremonies (standups, sprint planning, retrospectives), refining requirements into technical tasks and delivering features within sprint timelines.

• Refined Omni-Channel routing logic by configuring custom presence statuses and skill/region-based rules, resolving workload imbalance. Reduced misrouted cases by 30% and boosted SLA compliance by 20% across global support teams. Jul 2020 - Aug 2021

Associate Salesforce Developer

• Leveraged Einstein AI workflows such as Lead Scoring, Case Classification, and Next Best Action to improve user decision-making, which raised pipeline conversion by 25% and reduced average case resolution time by 18%.

• Diagnosed and resolved system performance issues by optimizing SOQL/SOSL queries with selective filters and caching strategies, tuning Apex logic with debug logs and console tools, reducing execution time by 40%, and preventing governor limit errors.

• Refined role hierarchy, OWDs, profiles, and sharing rules across Salesforce objects, reducing access issues by 40% while strengthening Salesforce security and reporting accuracy.

• Engineered Apex batch ETL jobs, leveraging Dataloader with Excel transformations to clean 5M+ records, restoring valid entries and removing duplication, preventing $100K+ in reporting losses and improving data quality.

• Implemented OAuth 2.0 and Single Sign-On (SSO) authentication for Salesforce integrations with external systems, securing API communication and streamlining user access across platforms.

• Improved data integrity by designing validation rules, Apex triggers, and field-level checks across key Salesforce objects. This reduced incomplete records by 25%, inaccurate entries by 40%, and lead conversion failures in Sales Cloud.

• Maintained 92%+ Apex unit test coverage and collaborated with QA/business teams on integration and UAT testing, reduced post-release defects by 30% across multiple release cycles.

• Led production support for 30+ weekly Service Cloud tickets via ServiceNow and mentored a 4-member team of Salesforce Developers and admins, resolving recurring Salesforce defects and reducing downtime by 20% while improving overall system stability.

• Documented configs, integrations, automation, and security in SharePoint, accelerating onboarding by 40% and improving knowledge transfer across admin and developer teams.

CERTIFICATIONS & TRAILHEAD

• Salesforce Certified Platform Developer I

• Salesforce Certified Administrator

• Salesforce Certified Platform App Builder

• Salesforce Certified AI Associate

• Einstein AI Academy Certificate (Salesforce)

• JavaScript Professional Certificate by Mozilla

• Copado Certified Administrator

• Trailhead Ranger (188 Badges, 142K+ Points, 29 Trails)

• Superbadges: App Customization Specialist, Apex Specialist, Process Automation Specialist, Business Administration Specialist, Lightning Experience Reports & Dashboards Specialist, Security Specialist SKILLS

• Salesforce Development: Apex, Lightning Web Components (LWC), Flows, Validation Rules, SOQL/SOSL, SFDX, Visualforce, Salesforce Architecture Understanding

• CRM Administration: field-level & record-level security, roles & hierarchies, reports & dashboards, Omni-Channel, Salesforce Service Cloud Experience

• Integrations: REST/SOAP APIs, Named Credentials, Platform Events, HubSpot, ERP systems, SnapLogic, DBamp, Middleware Integrations (Boomi)

• DevOps & Release: Copado, Gearset, Jenkins, Git, Salesforce CLI, CI/CD pipelines, Agile Development Experience

• Programming & Web: Java, JavaScript, HTML, CSS, SQL

• Tools: Data Loader, VS Code, Postman, Workbench, Jira, SharePoint, MS SQL Management Studio EDUCATION

University of New Mexico Aug 2023 - May 2025

MS, Computer Science

Sreenidhi Institute of Science & Technology Aug 2016 - May 2020 Bachelor's, Computer Science

VOLUNTEERING

Community Dreams Foundation org, Orlando, FL Aug 2025 - Oct 2025 Salesforce Developer

• Configured fundraising custom app with Donation & Campaign objects, formula fields, and rollups, improving donor accuracy by 35%.

• Customized PMM using workflows, flows, and tailored participant custom views, boosting cohort reporting efficiency by 25%.

• Built automated Engagement Plans with flows, Apex triggers, and tasks in Nonprofit Cloud, raising donor follow-up by 30%.

• Deployed Volunteers for Salesforce with custom objects, views, and workflows, cutting scheduling effort 40% and signup errors 20%.

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