Administrative Operations & Support Specialist
Resume:
Crystal Swaim
Houston, Texas 77071
*********@*****.***
OBJECTIVE: Dedicated professional seeking a part-time position in administration, healthcare administration, or the medical industry. I am committed to leveraging strong organizational, client service, and leadership skills to support program effectiveness. SUMMARY: Versatile administrative support history with manager experience in healthcare support, food service operations, business and legal administration. I am skilled in administrative tasks, client intake, scheduling, CRM management, and advocacy. Proven ability to oversee multiple administrative responsibilities, multi-site operations, lead teams, develop menus, and ensure regulatory compliance. Strong background in catering management, recipe development, cost control, and customer service. Experienced in office administration, billing, advertising, and social media management, with a track record of improving efficiency and client satisfaction. TECH SKILLS: Microsoft Office Suite (Word, Excel, PowerPoint and Outlook), Google Workspace (Docs, Sheets and Calendar), Project Management Software (Trello and ClickUp), Customer Relationship Management Systems (MedicarePRO).
EDUCATION: A.A.S. Culinary Arts - Summa cum laude - Houston Community College, Houston, TX – 2013 A.A.S. Human Services – Currently Enrolled, projected graduation Spring 2027 Bond Senior Insurance Medicare Broker
Licensed Agent
Houston, Texas
Manage intake processes and maintain accurate scheduling for Medicare recipients; Coordinate and confirm appointments ensuring timely and efficient client service; Oversee CRM system to track client interactions and maintain organized records; Assist clients in understanding their plan benefits and navigating available healthcare options; Conduct follow-up outreach to support client needs and ensure continuity of care; Facilitate connections between clients and healthcare providers to improve access to services. 2023-Current
ECI Management
Site Manager (promoted to Area Manager)
Houston, Texas
Oversaw operations across seven onsite café locations, including menu development and staff training to ensure consistent service quality. Collaborated with onsite managers to produce HR and payroll reports, manage inventory, and process and approve expense reports. Conducted regular inspections and supported internal audits to maintain compliance with regulatory requirements. Actively contributed to the development and refinement of quality control procedures and protocols, strengthening operational efficiency and adherence to organizational standards. 2019-2023
Crystal Clear Catering & Personal Chef Services
Chef/Owner
Katy, Texas
Successfully secured and managed catered events of varying sizes, leading teams of 3–7 staff members to ensure seamless execution. Oversaw recipe development and preparation of high-quality meals, including weekly family meal deliveries and in-home kitchen services. Designed and executed customized weekly menus for multiple families while maintaining strict food cost controls to achieve targeted profit margins. Provided exceptional customer service and managed office operations, including billing, advertising, and April 2014 –
March 2019
social media outreach, to support business growth and client satisfaction. Administrative & Legal Support Experience
Houston, Texas
Extensive background providing administrative and legal assistance across multiple departments, with expertise in file management, scheduling, and correspondence preparation. Skilled in organizing litigation and claims records, coordinating depositions and court preparation, and maintaining secure electronic and hard copy filing systems. Experienced in time tracking, expense reporting, travel arrangements, and meeting coordination. Collaborated with IT teams to develop secure access systems and supported HR functions through event planning, training coordination, and compliance tracking. Recognized for strong organizational skills, attention to detail, and ability to streamline office operations while supporting cross-functional teams. 1995-2007
*References and recognition letters available on request
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