Data Entry and Customer Care Specialist with 10+ Years Experience
Resume:
Work History
Joshua
Russell
Contact
Address
Land O' Lakes, FL 34638
Phone
************@*****.***
Skills
Excellent customer
service skills and ability to
multitask
•
Client account
management
•
Computer and Internet
skills
•
Client relationship
management
•
Experienced Customer Care Coordinator with over 10 years of experience in Client Services. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Strong organizational and communication skills with attention to detail and accuracy.
Medical Management Coordinator
ISG, Tampa, FL
2023-05 -
Current
Enhanced customer satisfaction by responding
promptly to inquiries and addressing concerns
professionally.
•
Enhanced operational workflows by maintaining
well-organized documentation systems and
updating records accurately as needed.
•
Entered data, generated reports, and produced
tracking documents.
•
Handling appointment scheduling with patients,
attorneys, doctors
•
• Maintained multiple Outlook Inboxes
Quality Assurance Coordinator
Genex Services LLC, Tampa, FL
2021-02 -
2023-01
• Evaluated accuracy of medical records
Interacted directly with medical professionals to
ensure accuracy of medical records and to
maintain timely reporting.
•
Provided regular updates to team leadership on
quality metrics.
•
Adhered to a strict TAT to meet deadline obligations while maintaining quality expectations.
•
Technical Support Representative
Baxter Healthcare Corporation, Tampa, FL
2019-11 -
2020-12
Documented all transactions and support
interactions in system for future reference and
addition to knowledge base.
•
Managed high levels of call flow and responded to
Customer technical support needs.
•
• Submitted service tickets for equipment
maintenance requests.
Assisted customers in identifying issues and
explained solutions to restore service and
functionality.
•
Resolved diverse range of technical issues across
multiple systems and applications for customers and end-users across various time zones.
•
Provided Tier 1 IT support to non-technical internal users through desk side support services.
•
Client Connectivity Coordinator
Quest Diagnostics, Tampa, FL
2011-11 -
2019-09
Maintained client files with sales contracts, records of client interactions, client notes, and other
information
•
Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to ensure resolution
•
Provided leadership vision, direction, development and maintenance of multiple complex and high
priority contracts between company and business
partners, vendors and suppliers
•
Measured team performance and reported metrics
to leadership team members
•
Successfully managed high volumes of client-facing interactions and established strong rapport with
physicians, medical and laboratory staff and
patients
•
Reviewed and approved all contracts to clients prior to being submitted
•
Determined specific needs and provided most
appropriate level of services to ensure well-being
•
Built strong relationships with customers through
positive attitude and attentive response
•
Created, managed and executed business plan
and communicated company vision and objectives
to motivate teams
•
Ensured work aligned with service levels agreed and client requirements
•
Mentored and guided employees ensuring all were
trained in product knowledge and capable of
performing assigned duties
•
Education
Assumed active role in identifying opportunities to develop and implement projects which promoted
organization's missions and functions
•
Collaborated with finance department to ensure
invoicing accuracy for all applicable products,
services, software and logistics
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Kitchen Manager
Mr. Dunderbaks, Tampa, FL
2007-01 -
2011-11
Checked and tested foods to verify quality and
temperature.
•
Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
•
Mentored and trained new team members, fostering
a positive culture of teamwork and collaboration
within the kitchen staff.
•
Maintained a clean and safe work environment,
adhering to all health department regulations and
guidelines.
•
Line Cook
Winghouse Bar & Grill, Brandon, FL
2005-01 -
2007-01
Set up and prepared cooking supplies and
workstations during opening and closing to maximize productivity.
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Prepared food items such as meats, poultry, and fish for frying purposes.
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Alonso High School - Tampa, FL
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