Baking and Kitchen Operations Professional
Resume:
Kayla Savery
Great Barrington, MA *****
*******.***@*****.***
Willing to relocate to: New Hampshire
Work Experience
Baker
Pixie Boulangerie-Great Barrington, MA
July 2025 to Present
• Produced high-quality baked goods, including breads, pastries, and cakes, consistently meeting customer expectations
• Followed recipes and production schedules to ensure timely delivery of fresh products
• Maintained a clean and organized work area, adhering to food safety and sanitation guidelines
• Managed inventory levels of baking ingredients and supplies to minimize waste and control costs
• Operated commercial baking equipment such as ovens, mixers, and dough sheeters with precision and efficiency
• Trained new bakery staff members on proper techniques for mixing, shaping, proofing, and baking various doughs
• Assisted in the preparation of specialty items for holidays or special events
• Ensured consistent product quality by conducting regular taste tests and visual inspections of finished products
• Managed multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail
• Resolved customer complaints or concerns promptly and professionally to ensure satisfaction
• Developed strong relationships with customers through friendly interactions resulting in repeat business
• Implemented quality control measures to ensure consistent taste, texture, and appearance of baked goods
• Managed special dietary requests or restrictions (e.g., gluten-free, vegan) by adapting recipes accordingly
Cook
Olde armory grille-Springfield, MA
January 2025 to April 2025
• Prepared and cooked a variety of dishes, ensuring high quality and presentation standards
• Collaborated with kitchen staff to coordinate meal preparation and ensure timely service
• Maintained a clean and organized work area, adhering to sanitation regulations
• Adapted menus based on dietary restrictions or customer preferences
• Trained new cooks on proper cooking techniques, safety procedures, and menu items Deli clerk/ Cook
IGA/Freshtown-Hillsdale, NY
February 2024 to May 2024
• Maintained cleanliness and sanitation standards in food preparation areas to ensure compliance with health regulations
• Managed inventory levels by monitoring stock and placing orders for ingredients as needed
• Collaborated with team members to develop new menu items and specials based on customer feedback
• Ensured proper storage and rotation of perishable items to minimize waste
• Operated deli equipment such as slicers, grills, ovens, and fryers in a safe manner
• Provided excellent customer service by taking accurate orders, answering questions about menu items, and making recommendations
Customer service representative
Getaway-New York, NY
June 2022 to December 2023
• Provided exceptional customer service to hotel guests, ensuring a positive experience from check-in to check-out
• Efficiently managed guest reservations and room assignments, utilizing computerized systems to maintain accurate records
• Responded promptly and professionally to guest inquiries, concerns, and complaints, resolving issues in a timely manner
• Coordinated with housekeeping staff to ensure clean and well-maintained rooms for incoming guests
• Maintained knowledge of local attractions, restaurants, and transportation options to assist guests with recommendations and directions
• Managed the front desk area during high-volume periods, effectively handling multiple tasks while maintaining a calm demeanor
• Processed guest payments accurately using cash handling procedures and credit card authorization systems
• Informed guests about hotel amenities, policies, and procedures upon arrival to enhance their overall stay experience
• Closely monitored room availability using reservation software system, maximizing occupancy rates through efficient management of bookings
• Collaborated with other departments such as housekeeping and maintenance to address guest requests or resolve any issues that may arise during their stay
• Served as the main point of contact for VIP guests or special requests, ensuring personalized attention and exceeding expectations whenever possible
Education
Culinary (Trade school)
Holyoke Community College-Holyoke, MA
August 2024 to December 2024
Knife skills, menu planning, catering,
Skills
Food service Food preparation Food safety Food industry Knife skills Restaurant experience Cooking Kitchen experience Customer service Culinary experience Meal preparation Food handling
Certifications and Licenses
Hospitality guest gold
Kitchen cook
Allergen
Serve safe manager
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