Remote Customer Service Specialist with Leadership Experience
Resume:
Kaitlynn Bernardi
Dedicated and customer-focused retail professional with over 4 years of
experience in retail/ customer service operations. Strong leadership abilities with a proven track record of managing daily store activities, leading teams, and maintaining a high level of customer service. Skilled in inventory control, staff training, and ensuring store compliance with company policies and procedures. Highly reliable, responsible, and adept at solving problems under pressure.
2547 Goering Road
Hawesville,, Ky 42348
********@*******.***
EXPERIENCE
Cheetah Clean, Owensboro, Ky— Assistant Site Manager/ Acting General Manager
May 2025 - PRESENT
Job included but not limited to:
• Created work week schedule, including approving time off for employees
• Directed customers and employees as needed
• Solved customer problems in a timely manner
• Keep track of labor report and payroll
• Run store operations smoothly throughout the week
• Assigned employees task corresponding to their shifts
• Find and hire new employees with approval from operations coordinator
• Troubleshooting when tunnel equipment fails
Consumer Mall, Owensboro, Ky— Keyholder/ weekday
manager
May 2024 - May 2025
Job included but not limited to:
• Supervise and mentor a team of 3-6 staff, ensuring high levels of customer satisfaction and operational efficiency.
• Handle cash management, including daily deposits, register balancing, and cash reconciliation.
• Assist with inventory management by conducting stock counts, ordering supplies, and maintaining stock levels.
• Implement and maintain visual merchandising standards to create an appealing store environment.
• Provide excellent customer service by addressing concerns, processing returns, and ensuring customer satisfaction.
• Assist with training new employees on store policies, customer service protocols, and store knowledge.
• Collaborate with management to develop sales strategies and promotional events to drive store performance.
Schafer Camp, Hawesville, Ky — Camp Staff
May 2020 - August 2022
Job includes but not limited to:
SKILLS
- basic math
- customer service
- scheduling
- communication
- phone etiquette
- payroll
- Microsoft and Google
workspace
- Organizational
- Office experience
References
Sarah Worth 270-***-****
Family Friend
Mary Bland 270-***-****
Immediate supervisor-
Consumer Mall
Cortney Brown 270-***-****
Immediate supervisor- Schafer
Baptist Camp
LANGUAGES
Korean- intermediate
Portuguese- intermediate
English- native
• Customer service
• Handling food/ beverage in orderly manner
• Cleaning facilities
• Unloading trucks
• Stocking inventory
EDUCATION
OCTC, Owensboro, Ky— TEFL certification
January 2024 - Present
Bernardi Christian Academy, Location — High School Diploma August 2020 - May 2025
Homeschooled from 2020-2025. Taught Korean to younger students, graduated with college credits and 32 high school credits.
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