Multifaceted Leader and Collaborative Communicator

Marjorie M. Middleton

Phone: 301-***-**** **** Harlem Avenue

Baltimore, MD 21216

Email: ****************@*****.***

Professional Summary

Team oriented with extensive experience in leadership positions which include supervisee/peer and client mediation. Self starter, with exceptional communication skills, both written and verbal, with the ability to motivate staff, clients and children. Positions have included advising, parent conferences, evening parent meetings, staff meetings, committee work, open houses and other duties and activities, as included in after school activities.

Currently working as a Patient Service Representative, responsible for greeting patients and registering patients while maintaining a professional environment. Verify doctors orders and insurance

Skill Highlights:

Superior written and verbal communication skills

Exceptional problem solver

Experience facilitating workshops, staff trainings, staff meetings and community meetings

Team player

Highly developed critical thinking skills

Protocol and Employee Handbook development experience

Professional Experience:

Community Radiology – June 2021 to present

Patient Service Representative

Provide customer service and registration for patients exams

Vision and Purpose Lifestyle Magazine – March 2020 to December 2024

Deputy Editor

Edit the format and grammar for articles written for magazine print content.

Writer, Inspirational Moments

Compose bi-monthly written articles for Inspirational section of magazine.

Green Acres School - September 2018 to June 2020

Extended Day Teacher

Provide exceptional program for children pk-8th grades in private school after school environment. Homework assistance, recreational activities and sports related opportunities provided. Responsible for substituting, as needed, for school nurse (Certified Medical Technician), provide assistance when pk-4th grade teacher requires a substitute.

Community Options - July 2018 to March 2020

Direct Support Staff/Certified Medical Technician

Responsible for supervision of group home comprised of four girls with mental, emotional and psychological concerns, most under care of Foster Care system or Juvenile Services. Provide transportation to doctor’s and community appointments. Assist clients in food preparation and training in household duties and responsibilities.

National Center for Children & Families - November 2014 to April 2018

Residential & Childcare Services Director, Greentree Shelter

December 2015 to April 2018

Provide overall coordination and supervision of residential and childcare staff and oversees maintenance of facility, while maintaining MSDE requirements; providing ordering of milk, fruit and snacks, overall cleanliness and inventory of Shelter kitchen, closets and refrigerators, as well as inventory of campus kitchen. Responsible for residential stability and plans and oversees organization of resident activities designed by Residential staff. Meets with clients to assist them, pinpointing and addressing any barriers that might exist during their stay in shelter. Supervise daycare staff and assure there is an age appropriate curriculum and activities provided for children. Supervise volunteers that provide classes and babysitting for Shelter families. Provide mediation between residents/residents and staff/residents, as needed. Attend termination meetings of clients with Shelter leadership team and organizational Executive Director. Conducts fire drills, maintains Emergency Preparedness procedures and items.

Parent Education Specialist/Senior Residential Assistant

May 2015 to December 2015

Provide parenting classes and meetings with parents ensuring their children were placed in appropriate schools while in Shelter and making sure transportation provided. Ensure overall safety of residents and their children through appropriate supervision of activities. Provide crisis intervention when needed and provide hands-on life skills training to residents. Support, plan and oversee family outings and activities. Monitor medications taken by families. Complete exit process with families.

Childcare Specialist/Senior Residential Assistant

August 2015 to November 2015

Provide life skills training and childcare supervision to parent’s seeking respite in domestic violence domicile.

Residential Assistant

November 2014 to August 2015

Provide supervision of residents at Greentree Shelter; distributed medication, as needed. Supervise resident’s chores and informed supervisor of maintenance issues. Provide life skills classes, monitor progress of residents. Provide transportation to store and other destinations as requested by supervisor.

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