Administrative Assistant & Client Services Specialist

Ariel F. Hendrix

813-***-**** Orlando, FL

Summary

Detail-oriented Administrative Assistant and Client-Focused Customer Care Specialist with several years of experience supporting fast-paced environments. Strong background in scheduling, records management, patient/customer communication, and financial transactions. Proficient with Salesforce, Microsoft Office, and multi-line phone systems. Known for organization, confidentiality, and delivering high-quality service in high-volume settings. Core Skills

• Administrative Support & Scheduling

• Patient/Client Communication

• Medical Records & HIPAA Compliance

• Salesforce, Microsoft Office, Twilio

• Calendar Management & Data Entry

• POS & Money Handling

• Recordkeeping & Documentation

• Training & Team Support

Professional Experience

Administrative Assistant – Cardiovascular Unit

Orlando Health Orlando, FL 07/2025 – Present

• Provide front-desk and administrative support for a high-volume cardiovascular unit.

• Schedule patient appointments; coordinate provider calendars; manage referrals and follow-ups.

• Answer multi-line phones; triage calls and route inquiries appropriately.

• Maintain and update patient records in compliance with HIPAA and hospital policies.

• Prepare, scan, and file medical documents, test results, and correspondence.

• Assist with insurance verifications, authorizations, and basic billing support.

• Support physicians, nurses, and care teams with clerical needs and unit coordination.

• Track supplies and assist with onboarding paperwork for new staff. Customer Service Representative

Charter Communications Maitland, FL 12/2023 – 04/2024

• Managed customer cases in Salesforce including bookings, payments, refunds, and fees.

• Delivered high-quality phone support; ensured accurate case disposition and timely closure.

• Supported management with special projects; attended required trainings and meetings. Customer Service Representative

Concentrix Tampa, FL 03/2021 – 03/2022

• Assisted clients with account-related inquiries on financial platforms.

• Handled high call volumes while maintaining strong satisfaction scores. Line Cook / Prep Cook

The Brass Tap – Craft Beer & Restaurant Tampa, FL 11/2020 – 02/2021

• Trained new staff; supported inventory requests and workflow improvements. Line Cook / Trainer

Bloomin’ Brands Tampa, FL 12/2017 – 04/2020

• Coordinated stations to reduce wait times; maintained quality and efficiency. Retail Supervisor

AAFES – MacDill Air Force Base Tampa, FL 05/2013 – 02/2016

• Oversaw daily operations, promotions, and team performance. Education

Bethune-Cookman University — Business Marketing Daytona Beach, FL 2009–2013 T.R. Robinson High School Tampa, FL 2004–2008

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