Office-Support Specialist with Clerical Focus
Resume:
Gary K. Garrison
*** **** ***** ******, #** Bronx, NY 10463
garykevin3116 @gmail.com
To obtain a Clerical or Secretarial position with a demonstrated organization in a computer graphic and design, word processing capacity.
Dependable, articulate, creative, problem solver who excels well and gets the job done. Bright, articulate, creative, who excels well, and pays attention to good details. Bright ambitious and flexible team player who possess outstanding Secretarial, Clerical, Stenography, Word Processing, and photography skills. Good Customer Service skills and the ability to please customers, while always maintaining company policies; proficient in Windows Operating Systems, Microsoft Word, Excel, PowerPoint, desktop publishing and design, and stenography.
Experience
1994 - PRESENT
AMTRAK, N.R.P.C., Penn Station, NY
Secretary II, Customer Service Representative, Secretary, Clerk Typist, Shopdesk Clerk, Clerk Steno
Log, verify, and record timecards; answer incoming telephone calls, handle all incoming and outgoing mail; file, duplicate, and xerox departmental correspondence
Responsible for being familiar with Amtrak and New Jersey Transit trains timetables
Responsible for typing related duties for Managers along with answering telephone calls, and receiving and distributing interoffice mail
Advertise and award all positions that are available to bid on; prepare forms and inquiries relative to employment, transfers, promotions, terminations, death fringe benefits, pass/id request forms
1993-1994
MANPOWER TEMPORARY SERVICES, New York, NY
Secretarial and Word Processing assignments
Secretarial and word processing services for an insurance brokerage corporation
Generated office duties such as typing, filing, duplicating and operating various office and word processing equipment
Receive, record, and relay incoming calls to the appropriate office personnel
1991-1992
SIMPSON PERSONNEL SERVICES, New York, NY
Secretarial and Word Processing assignments
Secretarial and Word Processing services for ICS/Accounting Department;
Generated office duties such as typing, filing, duplicating
greeted customers in warm and friendly manner, assisting them with their orders.
1990
MANUFACTURER HANOVER TRUST COMPANY, New York, NY
Word Processor Operator
Correspondence Secretary/Typist responsible for typing and filing all incoming documents in priority order
Created, maintained, and printed business correspondence
Utilized Wang VS and WP Plus software
Skills
Type 50 – 50 wpm • Proficient with Gregg Shorthand and Speedwriting • Proficient with Professional and Digital Photography •Proficient on utilizing IBM Typewriters • Human Resources Management Achievement Course • Public Speaking •
Education
BACHELOR OF ARTS IN BUSINESS MANAGEMENT
MONROE COLLEGE, BRONX, NY SEPTEMBER 2016 – DECEMBER 2018
ASSOCIATE OF APPLIED SCIENCE IN COMPUTER INFORMATION TECHNOLOGY/SYSTEM MANAGEMENT
CLEVELAND INSTITUTE OF ELECTRONICS JANUARY 2011 – JANUARY 2016
CERTIFICATE OF ACHIEVEMENT
NEW YORK INSTITUTE OF PHOTOGRAPHY
PROFESSIONAL/DIGITAL PHOTOGRAPHY JANUARY 2OO2 – DECEMBER 2005
CERTIFICATE OF ACHIEVEMENT
INFORMATION WORD PROCESSING
THE BERKELEY SCHOOL SEPTEMBER 1982 – SEPTEMBER 1983
Activities
Photography • Museum • Amusement Park • Baseball • Cruises •
Amtrak Career Objective
APPLICANT’S QUALIFICATIONS:
Dependable, articulate, creative, and problem solver individual.
An action-oriented individual who has superior Photography skiils.
Bright, ambitious and flexible team player who possess outstanding Secretarial, Word Processing, Computer Graphics, and Desktop Publishing skills.
(July 1994 to March 1995) SECRETARY II – AMTRAK POLICE DEPARTMENT, Penn Station, NY - Log, verify, and record Time Cards. Answer incoming telephone calls. Handle all incoming and outgoing mail; type, file, and duplicate departmental correspondence such as letters, memos, major case reports, and supplemental reports. Order office supplies and upkeep the maintenance of all office equipment. Utilize Word Perfect 5.1, IBM DisplayWrite 5, Harvard Graphics, Microsoft Word, Lotus 1-2-3 along with Lotus Freelance Plus.
(March, 1995) CUSTOMER SERVICE REPRESENTATIVE – AMTRAK PASSENGER SERVICE, Newark Penn Station, Newark, NJ - Responsible for being familiar with Amtrak and New Jersey Transit trains including their timetable. Had thorough knowledge of timetables and connections and compiled an up-to-date book on schedules and train information pertaining to the job. Handled and checked tickets of passengers in the seating area and interfaced with public in a courteous and efficient manner.
(April, 1995 to May, 1996) & (May 2000 to June 2000) SECRETARY: CREW SERVICES AND SUPPORT, Penn Station, NY - Responsible for typing and related duties for Manager and Staff of Crew Services and Support. Answer telephone calls, receive and distribute interoffice mail. Assist Uniform Coordinator in handling of OBS Employee’s uniforms such as typing and filing uniform requisitions. Handle record keeping and filing in connection with OBS Employee Guarantee. Utilize Word Perfect 5.1, IBM DisplayWrite 5, Harvard Graphics3, Microsoft Professional Office and Dbase IV. Responsible for handling O.B.S. Personnel files.
(May, 1996) CLERK TYPIST: AMTRAK B&B DEPARTMENT, Penn Station, NY - Responsible for logging and verifying Employee’s Time Cards. Answer, record, and relay all incoming calls to the appropriate supervisor; advertise and award all positions that are available; prepare forms and inquiries relative to employment, transfers, promotions, terminations, death fringe benefits, pass/id request forms payroll deductions, and safety performance records. Tackle other clerical duties as assigned by Manager and Supervisor of B&B/Structures Departments.
(June, 1996) SHOPDESK CLERK: TERMINAL SERVICES, Sunnyside Yards, Long Island City, NY – Maintain records of cars shopped and repaired. Prepare a daily typewritten report summarizing such activities on an eight hour shift. Handle telephone calls for shop desk. Handle radio equipment and relay information to proper departmental supervision at Sunnyside Yards and New York Penn Station.
(July, 1996) CLERK TYPIST: COMMUNICATIONS AND SIGNALS, Penn Station, NY – Responsible for handling various clerical duties such as typing, filing, and duplicating employees personnel correspondence; answer and record incoming calls; open, sort, and distribute incoming mail.
(August, 1996 to September, 1996) CLERK STENO: CUSTOMER SERVICES, Newark Penn Station, Newark, NJ – Performed all typing and shorthand duties in accordance with qualifications. Perform all clerical duties as assigned, such as typing, handling accident reports, uniform requisitions, purchase requisition, station rosters and prepare various monthly reports; maintain sick leave, vacation and personnel leave log book for Customer Service Employees. Handle a variety of walk-in and telephone inquiries. Transcription of trials, investigations and statements.
(October, 1996 to January, 1997) CLERK TYPIST: COMMUNICATIONS AND SIGNALS, Penn Station, NY – Responsible for handling various clerical duties such as typing, filing, and duplicating employees personnel correspondence; answer and record incoming calls; open, sort, and distribute incoming mail.
(January, 1997 to February, 1997) PASSENGER MOVEMENT CLERK: 400 West 31st Street, New York, NY – Handle all correspondence, reports and other related duties for the Assistant Superintendent. Prepare and distribute assignments of Assistant Chief Dispatchers, Train Dispatchers, Telegraphers, Towerman, Block Operators and Train Directors. Became familiar with Amtrak timetables and acquire knowledge in Passenger Operations, consist makeup of all trains in and out of Penn Station, and Sunnyside Yard. Handle all reports from Amtrak, D.O.T. and report detention and delays of Passenger Trains to Northeast Corridor office in Philadelphia and report any unusual occurrences on main line to proper personnel. Order train and engine crews.
(February, 1997 to April 1997) SECRETARY: DIVISION ENGINEER OFFICE, 400 West 31st Street, New York, NY: Responsible for opening and logging mail, answer heavy telephone volume of calls, duplicate, file, and perform other clerical duties as assigned by the Chief Clerk and the Division Engineer; utilized Microsoft Word and Word Perfect softwares.
(April, 1997 to May, 2000) ACCIDENT CLERK, SAFETY & ENVIRONMENTAL CONTROL, 400 West 31st Street, New York, NY: Responsible for typing various personal and injury related report forms for the Safety and Environmental Control Staff and Manager. Also maintained daily status reports and accurate accounts pertaining to employees, safety observations, and daily efficiency reports. Utilized strong word processing and some graphics skills such as Microsoft Word, Word Perfect, Excel, PowerPoint and Safety Statistic Report.
(June 2000 to January 2003) SECRETARY: AMTRAK TRACK DEPARTMENT, Sunnyside Yards, Long Island City, New York, NY: Responsible for handling all employees time cards and leave log sheets; handle typing, filing, and duplicating general business correspondence such as: track usage request forms, C&S and E.T. request forms. Order office and Lanier Copier supplies.
(February 2003 to May, 2009) RELIEF CREW ASSIGNMENT CLERK, Crew Services and Support, Penn Station, NY: Responsible for assisting CMC to ensure that OBS and T&E Crew positions are filled on a daily basis, including job vacancies created by vacations, leave of absences, and extra assignments. Also pull running boards, daily crew sign up sheets, prepare crew discrepancy notices as required, and prepare time record sheets. Must ensure that employee Sign in on time and are in proper attire. Receive, copy, fax, and log bid applications for job vacancies, awards of bids, relief day forms, and vacation forms. Utilize ARROW and CICSPROD softwares.
(May, 2009 to Pres. ) CLERK TYPIST: AMTRAK B&B DEPARTMENT, Penn Station, NY: Responsible for logging and verifying Employee’s Time Cards. Answer, record, and relay all incoming calls to the appropriate supervisor; advertise and award all positions that are available; prepare forms and inquiries relative to employment, transfers, promotions, terminations, death fringe benefits, pass/id request forms payroll deductions, and safety performance records. Tackle other clerical duties as assigned by Manager and Supervisor of B&B/Structures Departments.
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