Customer Service Specialist with 30+ years experience

Apr **** Current

*** ******* *** **********, **

SUSAN L SABOL

SUMMARY

Highly skilled Patient Service Representative enthusiastic about ensuring optimal customer service atCollabera as a Energetic team player with top-notch organizational skills.Call Center Representative versed in customer support in high call volume environments. Superior computerskills and telephone etiquette.Motivated customer service specialist with over 30 years retail experience in a fast-paced, team-basedenvironment.Patient and empathetic Customer Service Rep with extensive background in conflict resolution and customercare. Experienced Customer Service professional with strong leadership and relationship-building skills.skillsExtremely organized Accounting procedures consultantProcess implementation Expertise in invoice and payment transactionsConflict resolution Account reconciliationPowerful negotiator Exceptional organizationStrong verbal communication Analytical reasoningSelf-motivated Ethical approachBudgeting and finance Superior attention to detailData management Advanced computer proficiency (both PC andExceptional communication skills Mac)Medical terminology knowledge Customer serviceMulti-line phone talent Problem-solvingCredit card processingLocal/state health laws knowledgeQuick learnerTraining development aptitudeStrong client relationsMS Windows proficientCreative problem solver SKILLS

Clerical English Language

Writing Active Listening

Customer and Personal Service Reading Comprehension Speaking Time Management

Computers and Electronics Service Orientation

Administration and Management Coordination

Judgment and Decision Making Monitoring

Social Perceptiveness Mathematics

Active Learning Personnel and Human Resources

Management of Personnel

Resources

Complex Problem Solving

Education and Training Instructing

Telecommunications

EXPERIENCE

Member Services Representive

Gateway Health Insurance

Ph: 412-***-****

*********@*****.***

120 Peppertree Drive

New Kensington, PA 15068

Nov 2017 Current

Monroeville, Pa

Review insurance policy terms to determine whether a particular loss is covered by insurance.

Check to ensure that appropriate changes were made to resolve customers' problems.

Refer unresolved customer grievances to designated departments for further investigation.

Create, maintain, and enter information into databases. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Review insurance policy terms to determine whether a particular loss is covered by insurance.

Check to ensure that appropriate changes were made to resolve customers' problems.

Refer unresolved customer grievances to designated departments for further investigation.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Complete forms in accordance with company procedures. Provide services to customers, such as order placement or account information. Conduct searches to find needed information, using such sources as the Internet. Develop or maintain internal or external company Web sites. Learn to operate new office technologies as they are developed and implemented.

Patient Services Representative

AmerisourceBergen-Lash Group

Ability to proficiently use Microsoft Excel, Outlook and Word.9. Developing professional expertise; applies company policies and procedures to resolve a variety of issues Politely assisted customers in person and via telephone.

Provided an elevated customer experience to generate a loyal clientèle. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Set up and explained new membership contracts.

Communicated all store initiatives and promotions to customers to generate return business.

additional information Highly skilled Lash Group Patient Service provider enthusiastic about ensuring optimal customer service in the Inbound Call Center.

Oct 2016 Current

Aug 2016 Oct 2016

Oakmont, Pa

May 2014 Oct 2016

Sep 2010 Jul 2014

Oakmont, Cougar, PA, Wa

Energetic team player with top-notch organizational skills. Motivated customer service specialist with over 30 years retail experience in a fast-paced, team-based environment.

Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills. Customer -focused Grocery Manager ; 30years' experience. Expert in all elements of Customer service care and successful in working as part of a team to treat a wide range of medical conditions. Skilled in prioritizing customers ' needs within high-stress environments. Professionally trained Grocery customer service manager with experience ensuring high standards of culturally competent service for a wide variety of customers with diverse needs.

Nursing Assistant. Certified Aid

Allegheny Valley Hospital

Certified Nursing Assistant

Presbyterian Senior Care

Member in good standing with Nurse Aide Registry.

Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.

Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.

Provided a comforting and soothing environment.

Answered patient calls for care and feeding.

Assisted patients with ambulation and crutch walking. Scheduled and accompanied clients to medical appointments. Obtained information about clients' medical history, drug history, complaints and allergies.

Responded appropriately to the physical, emotional and developmental needs of patients.

Caregiver

Home Instead Senior Care

Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.

Answered call lights and aided in patient comfort and safety by adjusting beds, Oct 2006 Sep 2010

Broomfield, CO

Nov 2005 Oct 2006

Woodland, WA

lights, bed rails, pillows, patients' clothing and bedside tables/equipment. Helped residents programming goals and increase their independence. Educated patients and families about infant care, preparation of healthy meals, independent living and adaptation to disability or illness. Greeted customers entering the store to ascertain what each customer wanted or needed.

Earned management trust by serving as key holder, responsibly opening and closing store.

Politely assisted customers in person and via telephone. Communicated with vendors regarding back order availability, future inventory and special orders.

Provided an elevated customer experience to generate a loyal clientèle. Answered product questions with up-to-date knowledge of sales and store promotions.

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Invoicing Specialist

Sun Microsystems/Oracle

Successfully implemented new technologies and process automations to encourage continuous improvement.

Monitored payments due from clients and promptly contacted clients with past due payments.

Researched and resolved accounts payable discrepancies. Coded and entered at least 700 invoices each day into the in-house accounting software.

Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.

Discovered major instances of fraud, embezzlement and large balances due. Assisted management with the finalization of the annual expense plans. Purchaser

Lamiglas, Inc

Conferred with sales and purchasing to match customer preferences. Developed and improved account relationships.

Negotiated prices to maintain profit.

Alerted customers to upcoming sales events and promotions. Welcomed customers into the store and helped them locate items. Educated customers about the brand to incite excitement about the company's mission and values.

Sep 2000 Nov 2005

Woodland, WA

Feb 1987 Feb 2000

Pittsburg, CA.

Jan 2014

Hilo, HI

Jan 2017

New Kensington, Pa

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Inbound Outbound Calls, AT & T Broadband Internet Services Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally.

Referred unresolved customer grievances to designated departments for further investigation.

Mastery of customer service management systems and databases. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Managed high call volume with tact and professionalism. Acted professionally and patiently when addressing negative customer feedback.

Grocery Manager

Safeway Grocery Store

Assigned employees to specific duties to best meet the needs of the store. Generated repeat business through exceptional customer service. Handled all customer relations issues in a gracious manner and in accordance with company policies.

Welcomed customers into the store and helped them locate items. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Answered customer telephone calls promptly and in an appropriate manner. EDUCATION

Associate of Arts Degree

Hawaii University

GPA: 3.75

Nursing Diploma

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