Senior Executive Assistant and Office Operations Lead
Resume:
L i s s e t t e Rosa
Executive Assistant
Winter Garden, FL 34787
407-***-**** ***********@*****.***
OBJECTIVE
Dedicated and highly skilled Executive Assistant seeking a challenging role where I can utilize my skills and experience to support the organization's success. Exceptional organizational and time-management skills, with a proven track record of managing complex calendars, travel arrangements, coordinating meetings and events, preparing presentations, and expense reports. Skilled in Word, Excel, PowerPoint, Outlook, Adobe Acrobat, Teams, Concur, Corpay, SharePoint, Co-Pilot, and project management tools to streamline workflow and improve efficiency. Strong interpersonal and communication skills. Team Player. Bilingual – English and Spanish. EXPERIENCE
K E Y S K I L L S —
Time-management skills
Meeting and event organization
Global and domestic travel
arrangements
Calendar Management
Email Management
Project Management
Reconciliation of Expense
Reports
Marketing
Budget Planning
E D U C A T I O N —
New York City College of
Technology, Brooklyn, NY
Associate of Arts – Art and
Advertising Design
July 2025 to February 2026
Phoenix Defense, Orlando, FL
Executive Assistant to Executive Leadership Team & C-Suite
Provide direct support to the Executive Leadership Team, and the C-Suite, managing complex calendars, meetings, and communications in Eastern and Mountain time.
Prepare executive-level documents, including board materials, investor reports, annual reports, presentations, and confidential correspondence.
Schedule and support leadership team meetings, including agenda development, note-taking, and tracking action items.
Handle sensitive information with discretion; maintain secure files and manage confidential data for finance and executive operations.
Oversee logistics for Board Meetings, offsite events, and team building events.
Arranged detailed travel plans, including flights, hotel accommodations, transportation, and itineraries.
Partner with HR to support onboarding, employee engagement initiatives, culture-building programs, and wellness fairs.
Manage daily office operations, facility maintenance, repairs, building access, and coordinate conference room bookings.
Plan and execute company events, team meetings, and employee celebrations to strengthen engagement and workplace culture. Led employee recognition initiatives, including birthdays, work anniversaries, holiday gifting, and client acknowledgments.
Manage company merchandise and marketing collateral inventory, including vendor coordination, ordering, and distribution.
Manage a broad range of daily administrative functions, including expense report reconciliation using Concur, new employee onboarding preparation, overseeing office equipment maintenance, liaising with IT for technical support, organizing team lunches and events, and managing office supply inventory.
Professional experience continued next page.
S E L F
M A N A G E M E N T
S K I L L S —
Strong problem solver
Strong interpersonal and
communication skills
Strong organization skills
Strong time management skills
Adapt and develop a strong
rapport with team members
Pro-active
Team player
Resourceful
Flexible
Responsible
R E F E R E N C E S
Upon Request
(18 Month Contract) February 2024 to July 2025
Universal Creative, Orlando, FL
Sr. Administrative Assistant to Sr. Director of Creative Design and Director of Creative Design Engineering
Coordinated and managed complex, evolving calendars, including scheduling urgent last-minute meetings and events.
Prepared agendas, compiled materials, and briefed the Sr. Director and Director on upcoming meetings. Took notes, tracked action items, and ensured follow-up.
Assisted in the execution of key projects by coordinating with different teams, tracking progress, and ensuring deadlines were met.
Organized and maintained important documents, contracts, and reports, maintained organization roster lists, and tracked project metrics via Smartsheet.
Arranged detailed travel plans, including flights, hotel accommodations, transportation, and itineraries. Handled last- minute changes and cancellations.
Organized and oversaw events, conferences, and meetings, from small team gatherings to large corporate events.
Handled day-to-day administrative tasks such as reconciliation of expense reports via Concur, welcoming and onboarding new employees, conference room requests, maintenance of office equipment, handling IT inquiries, organizing lunches and team building events, and office supply management.
(Hybrid Position) November 2010 to February 2024
Action Appraisal Services, Inc., Tampa, FL
Senior Executive Assistant to the President
Provided administrative support to the team, such as scheduling appointments, managing calendars, organizing meetings and events, making travel arrangements, and preparing reports and letters.
Serve as a gatekeeper and point of contact; manage incoming communications with professionalism and confidentiality.
Draft, proofread, and format correspondence, reports, presentations, and internal communications.
Oversee office logistics related to the executive team, including ordering supplies, submitting IT support requests, and conference room management.
Organize executive offsites, board meetings, team-building activities, and company-wide events.
Assist with strategic projects, and research at the request of the executives.
Handle sensitive company and personnel information with the utmost confidentiality and integrity.
Managed monthly events and projects for the President.
Screened, prioritized, and responded to emails, phone calls, and messages on behalf of the President. Draft correspondence and ensure timely communication.
Serve as a liaison between departments to ensure smooth office operations and timely information flow.
Reconciliation of expense reports via Concur
Generated month-end reports, such as sales reports, inventory reports, and expense reports.
Managed projects, such as breakfast/lunch meetings, organized charity events, golf tournaments, and company events.
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