Web Project Manager Resume Title: Quality-Driven Web Project Manager

PETRONILO VAL D. MENDOZA

Mobile: 63-943-***-**** URL: https://www.linkedin.com/in/bongmendoza/

Email: ****.*******@*****.***

Quality Assurance Test Manager with strong track record in quality management, project management and business analysis seeking to drive company growth through the implementation of robust Business process improvements:

•Proven history in leading the development and implementation of quality assurance processes for both established and start-up quality assurance teams.

•Expert knowledge of quality assurance activities including audits, recommending and implementing corrective actions, providing accurate documentation of statistical reports, and ensuring overall compliance.

CORE COMPETENCIES

Quality Engineering & Software Testing (QA)

Test Automation Framework Development & Implementation

oTest Automation Strategy,

oPerformance Engineering,

oTest Data Management

oCI/CD Pipeline Implementation and Integration

Agile / Scrum / SAFe Practices

oAgile / SAFe Project Management

Project & Program Management

oCoordination with PMO (PM and BA)

oCoordination with Product Owners/Client/BoD)

Quality Management Systems (ISO methodologies, standards, documentation)

Solutions Consulting / Software & Service Delivery

Process Governance & Process Reengineering

Learning & Development / QA Professor

(Building learning ecosystems for continuous improvement)

Leadership in Global Quality & Test Engineering Practices (TCOE)

Portfolio & Program Management

Financial Management (P&L Monitoring and Reporting - Budget Management per Project – Estimated vs. Actuals)

Pursuits & Post Production Support

oProduct Support Coordination and Escalation

Administrative Management

Risk Management

Banking & Financial Services Domain Experience - Digital Banking & Traditional Banking

TCoE- Governance

Business Process Mapping

Project Estimation, Timelines, Deliverables and Reporting

POC for specific Projects, environment design, implementation and turn-over to operations team

Member of Solution and Engineering Team

Formation of API Automation using Postman

Mobile App Automation using Browserstack-Robot Framework

Formed the Quality Assurance and Testing Team (40 resources)

Single Point of Contact

Project Management Tools such as ALM… etc

Quality Assurance Management JIRA, SharePoint, Test Link, Test NG, Trac,

Quality Assurance Testing for Websites, Confluence, Redmine and Quality Center

oBanking and Finance Systems Center Oracle / SQL Query

oFunctional (Manual & Selenium) Lotus Notes Administration & Maintenance

oRegression (Manual & Selenium) Design, Install & Maintain Network Schema

oIntegration (Manual, Command Line. Strong knowledge of OSX-Mac, Win10,

oJ-Unit & Selenium)

Performance (Manual & Load Runner)Corrective / Preventive Actions Server

Organizational Change Management Managed rollout of Front End Bank Teller

Organizational Training Systems

EXPERIENCE:

Union Digital – Test Manager 1/3/23 to Present

•Build and Implement Automation Team for Regression Testing Mobile App (BrowserStack) and API Automation (Postman)

•Implement Testing Standards to all projects (Product Owners. Development Teams, Stake holders Etc.)

•Audit all Project Documentation per Project Stream

•Improve and implement new processes with regards to Testing and QA Standards within the agile process

•ITCC Member

•Resource Management

•Attend Stake holder and Product Meetings

•Standardize the Metrics of the different Third Party Providers

•Have alignment meeting with Mother Company with regards to TCOE Standards that can be adopted to Union Digital

•Plan for the Automation of the Regression Scripts that will be implemented for CI/CD

•Stabilize how builds are released

•Monitor the Defect Backlogs that are over-due for resolution

•Coordinate with the Dev and Infra Team

•Updates with the CTOO of Union Digital

•Testing Center of Excellence Framework Implentation

•360 KPI

BDO TcoE Governance – Test Manager 11/21 to 12/31/22

•Implement Testing Standards to all projects (ITSD, Business Units Banking System, ATM, Treasury, CBG, Voice, Biometrics…etc)

•Audit all Project Documentation per Quality Gate

•Conduct orientation, review and project health check for each project

•Improve and implement new processes and documents to specific Head Office Units

•Attend SRC and PRR Meetings

•Regular meetings with Delivery Assurance Group

•Prioritize meetings with projects that are in Amber and Red Status

•Conduct Alignment meetings with projects that are not following the New SDLC implemented by BDO

•Conduct interview of Testers at the request of the projects

•Ensure adherence of Third Party providers to the BDO SDLC process

•Ensure delivery of Ad-Hoc assignments

•Interview Applicants for Project Test Team (Test Manager, Test Leads, Tester and Test Automation Specialists)

•Management of the Quality Assurance, Incident Controller, Knowledge Specialist and Fix or Shift (GlobalGroup)

•Development and improvement of processes, guidelines, and policies for Global operations

•Host project meetings with stakeholders and Regional Sections

•Deliver weekly status reports on overall Quality performance of the Account

•Develop New Tools for Measuring Metrics of Service Delivery Groups and Reporting Tools

•Work with all internal and external stakeholders to resolve any Urgent or High issues or incidents

•Responsible for ensuring meeting SLA deliverable to Client

•Perform Key performance Index Reviews with PMO Team

SDM FOR SMART ACCOUNT - (05/21 to 11/21)

•SPOC for Resource Management

•Stakeholder Meetings

•ALM Monitoring

•UFT Automation Reviews

•Perform Test Management

•Defect Management

•Test Documentation

•Test Reports

•Daily Stand-ups

•Review Team Reports

•Resource 360 reviews

•Coordination with Organic Test Team

FREELANCE CONSULTANT - (01/18 to 05/21)

•Various projects from PM to Test Manager to Testing depending on the project

•Agile / Scrum Management

•Resource Management

•Stakeholder Meetings

•Perform Test Management

•Defect Management

•Test Documentation

•Test Reports

•Daily Stand-ups

•Review Team Reports

SKUBBS CONSULTANT (PM) - (08/17 to 01/18)

•Agile / Scrum Management

•Resource Management

•Stakeholder Meetings

•Perform Test Management

•Defect Management

•Test Documentation

•Test Reports

•Daily Stand-ups

•Review Team Reports

•Meeting with Stake Holders

•INDEPENDENT CONSULTANT (10/16 to 08/17)

•Perform Test Management

•Defect Management

•Test Documentation

•Test Reports

•Daily Stand-ups

•Review Team Reports

•Meeting with Stake Holders

STEFANINI INC. (JD Account) - (02/16 to 09/16)

PMO Manager (QA)

FUJI XEROX DOCUMENT MANAGEMENT SOLUTIONS (FXDMS), Taguig, Metro Manila

PMO Unit Manager - (09/13 to 9/15)

•Management of the Software Quality Assurance Team & Documents Team

•Development and improvement of processes, guidelines, and policies for Asia-Pacific

•Host project meetings with stakeholders and FXDMS Australian Team

•Deliver weekly status reports on overall quality assurance performance at the planning, implementation and post-implementation stages of quality assurance projects

•Translate client feedback into service features and enhancements

•Work with all internal and external stakeholders to resolve any IT issues or incidents

•Responsible for project scheduling, project costing and budget monitoring

•Perform Key Performance Index Reviews with Quality Assurance Team

INDEPENDENT CONSULTANT (10/12 to 08/13)

•Performed IT network and system implementations. Clients included JP Montilla, Via Navarro, Team Learning & Associates

SEMA GROUP PHILIPPINES, Metro Manila

Quality Assurance Manager - (11/11 to 06/12)

•Member of the pioneer management team for the Philippines

•Served as the project manager for the successful build-out of the Manila office

•Managed a team of eight (8) quality assurance, business process and ITA analysts

•Institutionalized the company-wide quality assurance testing platform for IT Mail house

•Responsible for the over-all development and implementation of quality assurance processes, guidelines and policies for the Manila office

•Led project meetings with stakeholders and cross-functional SEMA team

SALMAT INC, Bonifacio, Metro Manila - (01/11 to 11/11)

Senior Quality Assurance Systems Analyst

•Pioneered quality assurance best practices and methodologies

•Built and implemented the company-wide quality assurance platform for manual performance testing

US AUTO PARTS, Mandaluyong, Metro Manila (08/08 to 10/10)

OIC – QA Manager / Quality Assurance Team Lead

•Responsible for the development and improvement of quality assurance processes, guidelines, and policies

•Translated client feedback into service features and enhancements

•Worked with all internal stakeholders to resolve any IT issues or incidents

•Monitored deliverables and identified delays and alternative solutions to keep the project on schedule

•Identified task and role redundancies to mitigate headcount planning and organizational restructuring

•issues

ACCENTURE PHILIPPINES, Taguig, Metro Manila

Quality Assurance Team Lead (08/07 to 04/08)

•Monitor and managed a team of seven (7) quality assurance analysts

•Responsible for the learning and development curriculum for all newly-hired quality assurance resources

•Ensured increased performance of the quality assurance team through tight planning and delivery of actionable real-time metrics

SYSTEMS ADMINISTRATION AND SUPPORT EXPERIENCE

•Provided company-wide technical (1St, 2nd and 3rd Level) support

•Maintained, upgraded and monitored network, servers and front-end operations

•Assessed and procured computers and related network peripherals

•Coordinated with third party suppliers and ISP providers

•Created training material and provided end-user training for system implementations

TEAM LEARNING ASSOCIATES, Consultant - 01/07 to 09/08

GALILEO LLC PHILIPPINES, Technical Support Administrator - 03/06 to 07/06

CONVERGYS, Technical Support Administrator - 11/04 to 03/06

STRATEGYTEL, Systems Administrator - 01/04 to 11/04

JARDINE SCHINDLER PHILIPPINES, IT Administrator - 02/01 to 02/03

OFFICE OF THE PRESIDENT - PCFPP, Malacanang, Metro Manila

Project Evaluation Officer 07/00 to 01/01

•Member of the Bidding Committee for the Integrated Project Monitoring System (I-PMS) of the OP-PCFPP & OP-CCPSP Joint Project

•Systems Administrator for IBM-Firewall, Unix-OS, Oracle RDBMS & Cisco Network System

•Member of the Project Team for the Redevelopment and Reconfiguration of the current MIS to I-PMS both Hardware & Software

•Implementation Team Member for conducting the training of current and new users

•Evaluation Officer for new hardware & software (PC & Mid-range)

FAR EAST BANK & TRUST COMPANY, Intramuros, Metro Manila

Systems Analyst IV 07/95 to 11/99

• Handled data gathering for concept papers and/or project proposals for the development of new application system/s or enhancements to existing systems

• Developed systems specification for new/enhanced application systems and ensured compliance to specified user requirements and established protocols

• Conducted User Acceptance Tests (UAT), Integration Tests and Controlled parallel and live-parallel testing on new/enhanced applications systems;

• Prepared user manuals and procedural guidelines for new application systems across the banking system

• Supported the opening of at least Fifty (50) New Commercial, Savings or Convenience Banking Centers across the National Capital Region

• Ensured on-target annual budgeting and maintenance of old and new systems, computer equipment and peripherals for the FEBTC Banking Units

EDUCATION:

De La Salle University, College of St. Benilde, Taft, Metro Manila

Bachelor of Science in Business Administration, Major in Computer Application, October 1994

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