Operations & Executive Support Professional
Resume:
Citi – Tampa, Florida – **/**** – **/****
Operation Support Specialist IV
Collaborated with Basel team, Regulatory Reporting team, as well as Treasury Team. As well as HRSS for North America. Managed temp and contract staff for teams. Onboarding and termination process for both temp and Citi staff. Managed space allocation for over 150 employees. Coordinated all internal and international meetings. Cross department special project contributor. SME for Visa and passport requests. Travel reporting and booking, expense tracking, reporting and level one approval. Vendor relation for office equipment and supplies.
•VOE contributor for 6 years
•Concur
•Accounts payable
•Compliance Employee Expense reimbursement reports using CTE system (Concur).
•Citi Lean Apprentice Certification
•Citi Shared Service Mentor Program
•Numerous RAVE reviews and PRAISE Awards.
•Simply Speaking Coordinator program.
•C level executive support.
New York Staffing – Tampa, Florida – 8/2011 – 5/2012
Contract work with Citi which concluded being a permanent position.
Education:
•08/2006 AIU Online – AS - Business Administration - Hoffman Estates - Illinois - US
•2016 Rasmussen College - BS with concentration in Business Administration - Tampa - Florida – US
•Working on obtaining PMI certification
A dedicated individual with a strong background in business and the ability to think outside the box enabled me to develop innovative solutions. I am a fast learner with a proven track record of success, and I possess a robust set of core values that drives my work ethic, I thrive in both team and individual settings.
Professional experience
Clients: Pacifica Enterprises; North American Roofing; Maximus Healthcare; Connectwise; Accountants One, Hays
Contract Work - Tampa, Florida – 3/2019– 2024
Medicare Line of business -. Call Center Experience, excellent computer skills.
Ability to work in a fast-paced team environment with excellent organizational skills. Excellent problem-solving skills with Strong customer service and quality orientation.
Independent contract - Worked as Expense Administrator, Administrative Manager, Customer Specialist, Contract Administration and Project Coordinator.
•Support and maintain company's national travel and expense platforms.
•Audit and reconcile travel charges on credit cards ensuring all expenses have matching receipts.
•Manage integrations between Concur travel and expense platform and MAS system by importing data files daily.
•Download daily Comdata invoices and update various spreadsheets to keep a running balance.
•Manage Field Partner Open A/P report and analyze aged balances with FP Department
•Manage Open PO report ensuring outstanding line items are properly closed.
•Proficient in computer skills including Windows-based platforms
•Medicare Line of business. Call Center Experience. Ability to work in a fast-paced team environment with excellent organizational skills
•Strong customer service and quality orientation
•Excellent problem-solving skills.
Contact:
**********@*****.***
Skills:
Bilingual - Spanish
MS Office Suite
QuickBooks
CarePlanner
PeopleSoft
Kronos
Cerme
Taleo
Concur
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