Customer Service Leader with Cash Experience
Resume:
Carolyn Hutton
City of Roanoke Dept. Of Social Services
Roanoke, VA 24012
*****************@*****.***
Professional Summary
Energetic, enthusiastic, dedicated individual seeks employment with an agency/organization where my education and skills can be utilized to assist others in a compassionate and empathic way. Authorized to work in the US for any employer
Work Experience
Customer service manager
Walmart-Roanoke, VA
July 2016 to Present
DUTIES: Provide timely and helpful service to customers who return merchandise to Walmart. Assist customers who need to make money transactions thru Money Gram, take payments for Walmart credit cards, and sell money orders.
Assist customers in locating desired items within the store. Operate cash register to complete transactions for payment for merchandise at Walmart. Perform cash register duties in Pharmacy for customers who purchase medicine. Keep pharmaceutical orders in order awaiting customer pickup. Help Pharmacist bag prescriptions and answer the phone. Oversee 10 employees on any given day. Arrange and coordinate breaks and lunches. Audit cash registers for accuracy. Make decisions and resolve customer problems and issues. Perform end of the day functions to include emptying registers and self-checkouts of any monies and accounting for those monies for the next shift. Observe and constantly monitor the front-end registers for any problems or would-be thefts.
RESTAURANT SUPERVISOR, 2nd Shift
Petro Travel Center-Glade Spring, VA
January 2015 to July 2016
DUTIES: Supervise 10-12 employees in restaurant to insure food was prepared and served properly in compliance with state health department regulations. Maintain all records, receipts, and daily reports for 2nd shift. Schedule workers to ensure the shift is completely covered. Maintain and account for all monies for the registers, safe, and make deposits at the end of the day. Ensure petty cash is accurate.
Check each department of the restaurant periodically to insure all sections are complying with state health regulations.
Supervise cleaning of restaurant to maintain sanitation standards. Inspect the quality and freshness of all food according to guidelines set forth by the Virginia Health Department.
Manage and resolve any issues brought up by employees and customers. OWNER-OPERATOR/TRUCK DRIVER
FedEx Custom Critical
September 1997 to January 2015
DUTIES: Transport freight from shipper to its destination in a safe and timely manner. Maintain all records for shipments including paperwork for hazardous materials, explosives, and radioactive freight.
Maintain all records pertaining to the operation of a commercial vehicle in compliance with Federal and State regulations. To include logbooks, e-logs, and State Highway use logs. Maintain all permits and licenses regarding the personal qualifications necessary for the operation of a commercial vehicle.
Maintain all records for tax purposes on weekly, monthly, quarterly and yearly basis. Act as a customer service representative for FedEx Custom Critical. Transport freight for the US government as well as other entities whose freight was classified as "top security".
Secured a background clearance to transport sensitive freight and participate in FedEx Custom Critical's White Glove transport services.
Transported freight across all 48 states and Canada. Resolve issues with shippers and consignees to insure the freight was properly shipped and delivered according to their specifications.
Secured parts and services for the trucking business as needed to operate the truck and keeping the business going.
Secured loans and monies needed for the operation of a small business. Have ability and skills to open a small business from the start-up to finalization. Have a valid Operator's License
Have won a safe-driving award from FedEx Custom Critical for 10 years safe driving. Secretary/Burial Plot Salesman
Roselawn Cemetery/ Virginia Monument Company-Marion, VA June 1997 to November 1997
DUTIES: Initiating cold calling sales to promote the sale of burial plots at Roselawn Cemetery. Research the local obituaries for potential sales. Word Processing letters to the general public to inform them of our services and set up appointments if they are interested. Offering comfort and empathy to the persons who have lost loved ones.
Residential Advisor
Blue Ridge Job Corps-Marion, VA
January 1995 to June 1995
DUTIES: Oversee and offer support and counseling for10-15 female residents from Virginia's inner cities. Insure the residents kept appointments and maintained class schedules. Participated and supervised weekend trips outside of the facility. Maintained recorded notes and any documents pertaining to the female residents. Education
Psychology (Associate of Arts in Psychology)
Capella
September 2017 to June 2019
PSYCHOLOGY (Associates Degree in Psychology)
Liberty University-Lynchburg, VA
2016 to 2017
Computer Systems
WYTHEVILLE COMMUNITY COLLEGE
1992 to 1995
GED
MARION SENIOR HIGH SCHOOL-Marion, VA
1989
High school diploma or GED
Skills
• Call Center
• Communication skills (10+ years)
• Customer Care
• Benefits administration
• Mental health
• Organizational skills
• Microsoft Office (5 years)
• Customer service
• Appointment scheduling (5 years)
• Customer Support
• CSR
• Documentation
• Phone answering (10+ years)
• Phone etiquette (10+ years)
• Computer skills
• Microsoft Word (5 years)
• Data entry
Languages
• English
• Bilingual
Certifications and Licenses
Certified Employee Benefit Specialist
Driver's License
Additional Information
SKILLS & ABILITIES
Ability to communicated effectively both orally and verbally. Ability to prioritize work and make sound working decisions. Ability to create and maintain effective working relationships with others. Ability to work in stressful situations while maintaining composure. Ability to follow both written and oral instructions correctly and in a timely manner. I possess excellent multi-tasking skills.
Ability to work independently or in a group setting. Knowledge of working in a supervisor capacity and as a small-business owner. Ability to locate and provide services/information as needed. Ability to listen to others and offer solutions to resolve issues. Able to provide support and encouragement in a variety of settings. Ability to record and maintain all documentation in any setting. Ability to maintain confidentiality when the situation demands it. Ability and knowledge of starting and operating a small business. Ability to maintain successful relationships with people of all cultures and faiths. Ability to understand and relate to people with substance abuse. (Personal experience). Ability to relate to individuals with mental health issues. (Personal experience). Ability to relate to individuals who have suffered domestic abuse and divorce (Personal experience). Ability to understand and work with the homeless.
Ability to operate any commercial size vehicle.
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