Customer Support & Operations Specialist with Leadership Experience
Resume:
LAURIE STARBARD
CORE QUALIFICATIONS
Provide exceptional administrative
support to peers and departmental
management.
•
Capable or working independently or
with a group of people toward a
common goal.
•
Customer support leader with proven
ability to resolve service issues quickly
and competently.
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Efficient in making and returning
phone calls in a timely manner.
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Exceptional writing skills when
contacting people through mail or
email.
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Adept with Microsoft Office, SAP and
AS400.
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EDUCATION
Bachelor of Science Business
Administration
Bay Path College, Longmeadow, MA
Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.
WORK HISTORY
2021 - Current
Shift Lead in Bakery Department Atkins Farm Country Market, Amherst, MA
2016 - 2021
Garden Center Cashier Lowe's Home Improvement, Springfield, MA 2015 - 2016
Department Store Support Team Member Macy's, Springfield, MA 2008 - 2015
Order Entry Specialist Smith & Wesson, Springfield, MA 1987 - 2007
Quality Assurance – Defined Benefits Division Mass Mutual Financial Group, Springfield, MA
Training new employees, doing production work, running drive thru and bakery register.
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• Answering phone taking orders and waiting on customers. Maintain clean and orderly checkout areas and complete general cleaning duties, such as washing counters and emptying trash.
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Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
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Update merchandise with company directed price changes and markdowns.
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Worked with store stocking team to move merchandise quickly and efficiently to the sales floor.
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Managed all aspects of assigned top sales accounts while providing a high level of customer service for order processing and problem resolution.
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Responded to telephone inquiries, providing quality service to customers and associates.
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Monitored email systems for incoming orders and transferred to appropriate order entry systems while maintaining a high level of accuracy.
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Accomplished team leader accountable for the data entry, tracking and monitoring of employee production and accuracy of calculations of defined benefit contracts to maintain compliance with legislative rulings, ensuring timely updating of plan documents.
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Project coordinator for projects impacting workflow process and procedure changes.
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Participated in new hire practices to included interviewing and mentoring.
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CONTACT
Wilbraham, USA 01095
**********************@*****.***
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