Immediate Joiner: Data-Driven Administrative Professional

CURRICULAM VITAE

B. MAREESWARI. No:*/***, Sundareswarar

Mobile: 866-***-**** Nagar, Moolavaraveethi,

E-mail: **********.****@*****.*** Kovur EB office,

Chennai- 600 122.

Career Objective

To associate with progressive organization gives me scope to update my knowledge and skills according to latest trends and be a part of team that dynamically works towards the growth of organization and gain satisfaction thereof.

Educational Qualification

CLASS /

COURSE

NAME OF THE

INSTITUTION

BOARD OF STUDY

PERCENTAGE

B.C.A

K.C.S. Kasi Nadar College Of Arts & Science

Madras University

74%

H.S.C

St. Paul’s Mahajana Higher Sec. School

State Board

76%

S.S.L.C

St. Paul’s Mahajana Higher Sec. School

State Board

81%

Technical Qualification

Typewriting : Lower-English (Distinction).

Skills:

Data Entry & Documentation

MS Office (Word, Excel, Power point)

Bank Backend Operations

KYC / CDD Process

MS Excel (VLOOKUP, Pivot Tables)

Quality Checking

Query solving

Time Management

Professional Experience 1 :

Organization Star Health and Allied Insurance Co. Ltd.

Address #935, GKS Towers, 3rd Floor,

. Poonamallee High Road, Chennai – 600 084.

Designation Liaison Officer

Period/Years 25 – Aug – 2009 to 2011

As a Liaison Officer

To assist the public to get their insurance claim processed and cleared for approval.

Customer duties dealing with incoming enquiries,

Communicating with both internal and external vendors.

Managing the emerging risks identification & reviewing improves claims & approvals process.

Dealing with customers both face-to-face and over the telephone,

Effectively managing insurance renewals,

Produce and process documentation online,

Updating and maintaining customer details & general administrative tasks.

Process in MS Office Word, Excel and PowerPoint applications

Professional Experience 2 :

Organization Barclays Shared Service

Address 9A & B block, DLF,

Porur.

Designation Process Advisor

Period/Years 2011 to 2015

As a Process Advisor

• Doing all KYC checks through Experian Search as per KYC guidelines.

• Doing Identifications & verification of the Customer.

• Log the complaint and make Decision for both PPI & PBA complaints whether we need to refund

any amount to the customer or not.

• Complete the Redress calculation based on customer history and refund the amount to the customer

account.

Outstanding of UK retail banking fraud strategies.

• Issue Final Response letter to the customer.

• Sharing updates & conducting Team meetings.

• Moved to QC based on my Performance and Quality.

• Supported the Team manager in absence of SME’s.

• Query solving to the entire team.

• Would analyze the complaint completely and provide a conclusive resolution for the complaint.

• Always been cautious to ensure no detriment is caused either to the bank or to the customer based on

my decisions.

• Always ensured to meet 100 % accuracy in Internal and External Quality.

Process completed end to end process. Process completed fund transfer to the customer.

• Ensured to overachieve the daily / monthly targets set for me.

• Maintained accurate client data in internal systems.

• Performed KYC and document verification.

• Met SLA targets error-free processing.

• Coordinated with internal teams for issue resolution.

• Processed 150+ records daily.

• Achieved 100% accuracy.

As a QC Agent

• Consistent key performer in Quality checking.

• 100% accuracy standards for compliance.

• Validating the information updated in Internal systems by processing agent is accurate to perform

under pressure.

• To manage multiple tasks and priorities and done independently.

• To ensure all the Risk event cases are analyzed, find the root cause and proper solutions provided.

• To ensure Collaboration error are analyzed and find the root cause and proper solutions provided.

Personal Details

Father’s Name : A. Balamurugesan

Date of Birth : 05th June 1989.

Gender : Female

Marital Status : Married

Nationality : Indian

Religion : Hindu

Languages Known : Tamil & English

Hobbies : Listen Music, Reading Books.

DECLARATION

I hereby declare the above information and details are true to the best of my knowledge.

Place: Chennai Signature

Date: (B. Mareeswari)

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