Amber James
Amber Le Ann James
Las Vegas, NV ***10
*********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
IntouchCX-Las Vegas, NV
October 2024 to October 2024
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
PCA Personal Care Assistant
A Caring Friend Home Health Care-Las Vegas, NV
May 2012 to June 2014
• Provided personalized care and assistance to patients, ensuring their comfort and well-being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas Education
High school diploma
Las Vegas, NV
High school diploma or GED
Skills
• English (10+ years)
• Microsoft Word
• Marketing automation
• Care plans
• Cash handling
• Home health
• Phone etiquette
• Caregiving
• Driving (10+ years)
• Assisting with ADLs
• Retail sales
• Word processing
• Office experience
• Events management
• Marketing
• Computer skills
• Senior care
• Microsoft Excel
• Patient interaction
• Communication skills (2 years)
• Customer Service
• Patient care
• PCA
• Microsoft Office
• POS
• Yardi
• Analysis skills
• Front desk
• Resident's rights
• Microsoft Powerpoint
• Copywriting
• Cooking
• Organizational skills
• Data entry
• Sales (2 years)
• Home care
Certifications and Licenses
First Aid Certification
CNA
AED Certification
BLS Certification
CPR Certification
Driver's License