Front Desk & Administrative Professional with Hospitality Experience

Lucy Montgomery

Abilene, TX *****

****.*********@*****.***

+1-325-***-****

Authorized to work in the US for any employer

Work Experience

Front Desk

Holiday Day Inn-Abilene, TX

August 2023 to July 2025

Front desk, Checking guest in, Checking guest out. Running over night Audit, Attending to any guest needs. Making key cards behind our laundry when needed. Fixing guest complaints, responding back to guest reviews.

Office, payroll, highway Maintenance

RELIEF ENTERPRISE INC-Abilene, TX

February 2023 to December 2024

Payroll times sheets, general entry, receipts, administrative assistant, highway maintenance in Eastland. Bookkeeper/Administrative Assistant

Consumer Construction Inc-Tacoma, WA

April 1997 to November 2000

Processing payments, invoices, income and receipts and entering data into accounting software or databases then filing hard copies. Preparing financial statements showing business income and expenditure

Hotel Front Desk

Holiday Inn and Suites

Education

Accounting (Some college)

University of Washington-Tacoma Campus-Tacoma, WA

June 2000 to August 2004

High school diploma

Madison High School-Tacoma, WA

January 1994 to August 1996

Skills

• Hotel management

• First aid

• Customer issue escalation

• Retail price checking

• Store opening procedures

• Climbing

• Handling customer exchanges

• Caregiving

• Business hotel experience

• Problem-solving

• Customer support - Customer support experience (1-2 years)

• Patient emergency assistance

• Call center agent experience

• In-person customer service

• Sales

• Revel POS

• Account Reconciliation

• Upselling

• Microsoft Word

• Clerical experience

• Guest reservation booking

• Luxury hotel experience

• Manufacturing

• Hotel and accommodations guest inquiries

• Staff supervision

• Live chat

• Patient interaction

• Retail sales - Retail sales experience (11-15 years)

• Payroll

• Facilities maintenance

• Computer skills

• Maintenance work

• Analysis skills

• PCA

• Office activity coordination

• Front desk

• Night audit

• Accounts Payable

• Guesty

• Computer literacy

• SAP

• Hospitality industry experience - Hospitality industry experience (3-5 years)

• Grammar Experience

• Typing

• Teamwork

• Customer support experience within finance industry

• Customer support experience within retail industry

• Sales management

• Sales transaction processing

• Databases

• Shopify POS

• Active listening

• Conflict management

• English

• Task prioritization

• Attention to detail

• Grocery store

• Computer operation

• Payment reconciliation

• Billing issue inquiries

• Office supply management

• Bank Reconciliation

• Cash handling machinery

• Cash register operations

• Google Workspace

• Microsoft Outlook

• Property management tools

• Financial Report Writing

• Accounts payable and receivable management

• Client email correspondence

• Depositing cash

• Customer complaint resolution

• Client rapport building

• Stocking

• POS systems

• Multi-line phone systems

• Product demos

• Clean workspace maintenance

• Email customer support

• Managing customer accounts

• Store management

• Service writing

• Customer training

• Order processing

• Patient observation

• Basic math

• Customer returns handling

• Care plans

• Organizing events

• Property management

• Accounting Software

• Detecting counterfeit currency

• Office cleaning

• Little Hotelier

• Organizational skills

• Hospitality

• Furniture store experience

• Customer service

• Customer support experience within hospitality industry

• Customer inquiry handling

• Phone etiquette

• Cash register

• ResortSuite

• Accounting

• Phone communication

• General Ledger Accounting

• Inventory management

• Clothing store experience

• Retail management

• QuickBooks

• Microsoft Office

• Quality management

• Improving customer support response time - Customer support response time improved (6-10%)

• Data entry

• Call center experience

• Balance Sheet Reconciliation

• Microsoft Powerpoint

• General Ledger Reconciliation

• Order inquiry handling

• Retail security monitoring

• Cross-selling

• Research

• Meal preparation

• Office experience

• Store closing procedures

• Team management

• Office maintenance scheduling

• Management

• Special order processing

• OPERA

• Phone call management

• Customer support experience within telecommunications industry

• Retail sales transactions

• Office Management

• Payment card processing

• Foreign currency payment processing

• Phone customer support

• Promoting products

• Retail shipping operations

• Greeting customers

• Providing product information

• Supervising experience

• Making change

• Managing teams in a customer support role - Largest customer support team managed (6-10 team members)

• Balancing cash drawers

• Hotel emergency procedures

• Refund processing

• Handling customer inquiries

• ISO standards

• Journal Entries

• Communication skills

• QuickBooks Online

• Microsoft Outlook Calendar

• Accounting and finance experience

• Hotel and accommodations guest check-out

• Merchandising display arrangement

• Gift wrapping

• Hotel and accommodations guest check-in

• ADP

• Convenience store experience

• Math

• Time management

• Hotel experience

• Financial Statement Preparation

• Accounting systems

• Guest services - Guest services experience (3-5 years)

• Payment verification

• Retail industry sales team management

• Microsoft Excel

• Decision making

• Serving

• Dog handling

• Leadership

• Client services

• Customer service manager experience

Languages

• English

Certifications and Licenses

Driver's License

March 2022 to December 2025

Certified Guest Service Professional (CGSP)

Food Handler Certification

CNA

Contact this candidate