Operations & Security Analyst Lead

SYED QAEM

**** ****** ***, *** **

Bronx, NY

Phone: 347-***-****

Email: ***.****@*****.***

PROFESSIONAL SUMMARY

Detail-oriented IT and Cybersecurity professional with hands-on experience in security monitoring, system troubleshooting, POS support, operations leadership, and logistics management. Strong foundation in network security, incident documentation, access control, and risk mitigation, paired with supervisory experience overseeing daily operations. Holds a BBA and an Associate degree in Cyber Security, with practical experience supporting systems and users in fast-paced environments. TECHNICAL SKILLS

Cybersecurity & IT:

• Security Monitoring & Incident Documentation

• Access Control & Physical Security

• Endpoint Troubleshooting

• Basic Networking (TCP/IP, LAN/WAN)

• Risk Identification & Mitigation

• Ticketing / Reporting Support

• Vulnerability Awareness

Tools & Technologies:

• Microsoft Office (Excel, Word)

• POS System Troubleshooting

• Windows OS & Basic Linux

• Basic C++

• E-commerce & Digital Platforms

Additional Skills:

• Operations Supervision

• Team Coordination

• Customer/Client Support

• Logistics & Asset Tracking

PROFESSIONAL EXPERIENCE

Operations Supervisor & Security Analyst (Currently Working) Fast Track Express – Cargo & Logistics Mar 2022 – Present

• Supervise daily cargo and logistics operations to ensure efficient workflow and on-time deliveries.

• Oversee staff performance and coordinate dispatch teams to optimize routes and safety.

• Perform security monitoring, incident documentation, and enforce access control procedures.

• Support internal teams with IT troubleshooting, system updates, and operational tools.

• Ensure compliance with safety standards and help mitigate operational and security risks.

• Maintain communication between departments to support secure and efficient operations. POS & Digital Services Technician

MAQM Enterprises 2020 – Jan 2022

• Provided POS system troubleshooting, configuration, and user training.

• Diagnosed hardware/software issues to minimize downtime for clients.

• Assisted with digital marketing and integration of software services.

• Supported businesses with IT setup and maintenance. E-Commerce IT & Operations Assistant

Zawadi E-Services 2018 – 2020

• Managed online platform operations, product listings, and system updates.

• Handled customer inquiries and resolved technical issues.

• Assisted with workflow optimization and digital tools for inventory and orders.

• Supported management in technical and operational tasks. EDUCATION

Bachelor of Business Administration (BBA)

Karachi University 2021 – Graduated

Associate in Cyber Security

Bronx Community College 2022 – 2024

High School – Commerce

Jauhar College

Computer Engineering (Early Schooling)

Al Murtaza School 2004 – 2017

ADDITIONAL INFORMATION

• Experience coordinating IT-related project tasks between NYC & Pakistan

• Hands-on experience with tools, electrical work, and technical setups

• Strong communication and leadership abilities

• Supported VanCity Parking Management in NYC with operational and technical tasks

Contact this candidate