Senior Program Coordinator, Finance & Compliance
Resume:
ELIZABETH JUAREZ
**** ***** **** **., ******, TX 75228
***********.**@*****.***
Professional Experience
CitySquare Dallas, TX
NSS Senior Coordinator December 2020 – July 2024
•Work with Senior Director of Housing Solutions to complete monthly billing for program grant reimbursement; ., filing, and verifying general ledger (GL) expenditures are eligible program expenses being billed to grants based on specific grant contracts and regulations.
•Reconcile GL expenditures with bank statements and track outstanding checks.
•Maintain confidentiality & safeguard sensitive employee, client, and contract information.
•Assist in monitoring, measuring, and evaluating neighbor satisfaction by ensuring that NSS programs are regularly collecting feedback surveys and/or other qualitative data required by funders.
•Collaborate with staff members as part of the NSS service delivery team.
•Assist with bi-monthly and/or monthly NSS credit card expense reports by collecting, coding, and submitting credit card receipts/invoices to the Director of NSS.
•If Spanish translation is needed, help complete intake forms or program documents that collect sensitive and confidential client information, requiring informed consent for release of confidential information and/or any other document that requires a signature the coordinator has an ethical responsibility to ensure neighbors comprehension and understanding.
•Ensure NSS programs are complete and submit accurate incident reports in a timely manner and in accordance with the policies and procedures defined by the organization.
•Serve as the liaison for building services and other internal CitySquare departments.
•Assist Senior Director with calendar/appointment scheduling, reservations, filing and maintaining records.
•Assist Senior Director in preparing presentations (PowerPoint presentations, handouts, etc.)
•Complete a variety of clerical projects as assigned.
CitySquare Dallas, TX
Dallas Connector Project Senior Coordinator August 2019 – November 2020
•Receive transportation requests via phone, fax, email or through an on-line port. Review on-line referral forms and determine the best process for delivering the transportation services requested. Route the referral to the appropriate person and/or resource.
•Create and maintain files as directed by the AVP - Health & Housing. Ensure files are accurate and up to date. Gather information for financial reports, organize information, create, and submit monthly reports for program reimbursement.
•Monitor the services provided by transportation specialists (drivers) including, but not limited to completing transportation assignments and documenting completion of assignments.
•Track work attendance by DCP staff, enter information into CitySquare HR database and coordinate between DCP staff and CitySquare's HR Dept.
•Report transportation program outputs and outcomes to the AVP - Health & Housing and others using web tools (databases), Microsoft Excel and other software tools.
•Assist drivers and on-board outreach workers in linking passengers to available public resources (i.e. emergency shelters, government agencies, local health programs, etc.).
•Ensure drivers and outreach workers are trained in providing professional and courteous assistance to the passengers on their vehicles.
•Assist drivers and on-board outreach workers in reporting illegal and unsafe behavior by passengers as well as accidents involving passenger and/or CitySquare vehicles to the proper authorities. Ensure drivers and on-board outreach workers complete and submit complete and accurate incident reports.
CitySquare Dallas, TX
Community Health Transportation Coordinator September 2014 – August 2019
•Coordinate and schedule all transportation requests within 72 hours.
•Coordinate drivers’ schedule.
•Assist and connect clients with agencies to obtain critical documents.
•Ensure drivers and outreach workers are trained in providing professional and courteous assistance to the passengers on their vehicles. Help clients navigate the process for getting benefits from Health & Human Services.
•Maintain master calendar and individual staff calendars/appointment schedules using MS Outlook.
•Serve as the liaison for building services and partnerships with outside agencies and CitySquare.
Story Hill Apartments Irving, TX
Property Manager June 2011 – August 2014
•Process lease applications, run background checks on potential residents.
•Process lease renewals.
•Walk units, assess for damages, make ready for move-ins,
•Collect and post rent, make daily bank deposits, run delinquency reports & collect late fees.
•File eviction, attend eviction court.
Education
High School Diploma Dallas, TX
Additional Skills & Qualifications
•Bilingual
•Microsoft office, outlook and excel
•10 Key
•Excellent attention to detail to observe and evaluate workers' and their performance
•Exceptional self-awareness and high emotional intelligence
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