Patient Experience & Revenue Growth Leader in Aesthetics

LORI

ETHERIDGE

Jacksonville, FL

904-***-****

etheridgela1

@gmail.com

PROFESSIONAL SUMMARY

Compassionate and detail-oriented medical professional 17 + years of experience in plastic surgery and aesthetics. Recognized at driving patient engagement, loyalty, and revenue growth with innovative reward programs and exceptional patient care. Skilled in staff training workflow optimization, and compliance, with a proven ability to balance operational excellence and empathetic patient communication. PONTE VEDRA PLASTIC SURGERY Ponte Vedra Beach, FL

Reward Programs Coordinator Oct 2018 – June 2025

• Expanded monthly reward program revenue from -$9K to $50K+, generating $600K annually.

• Designed and delivered staff training on loyalty programs, increasing patient retention and satisfaction.

• Partnered with Allergan representatives to analyze trends and boost injectable revenue.

• Guided patients through rebate programs and treatment scheduling.

• Developed and maintained training materials, consent forms, and documentation templates. Call Center Manager Nov 2017 to Oct 2018

• Established and optimized call center workflows and improved patient response times.

• Trained and mentored staff, fostering a positive and efficient work environment.

• Created and standardized practice documents to ensure compliance and consistency. Front Desk Concierge/Transcription 2002 to 2017

• Greeted patients coming into the office

• Checked out patients and scheduled next appointments and/or treatments.

• Processed patient insurance copays and treatment payments.

• Maintained strict HIPAA compliance.

• Transcribed operative notes FOR 3 to 6 plastic surgeons. PAUL J. SCIOSCIA, M.D. Jacksonville, FL

Front Desk/Medical Assistant/Transcription 1996 to 2002

• Scheduled surgeries, prepared quotes, and provided wound care.

• Managed insurance preauthorizations, claims, and follow-up.

• Maintained patient records with strict HIPAA compliance.

• Transcribed operative notes for office-based surgeries. JOHN BREEN, M.D. Jacksonville, FL

Front Desk/Medical Assistant 1993 to 1996

• Scheduled surgeries, prepared quotes, assisted in office-based surgeries observing sterile technique, and instrument preparation.

• Administered injections and provided wound care.

• Managed insurance preauthorizations, claims, and follow-up.

• Transcribed operative notes for office-based surgeries.

• Maintained patient records with strict HIPAA compliance. Skills

• HIPAA

Compliance &

Patient Privacy

• Clinical & Surgical

Scheduling

• Medical

Transcription &

Documentation

• Patient

Communication &

Retention

• Aesthetic Loyalty

Programs (Alle,

Aspire)

• EMR & Scheduling

Systems (Nextech,

ModMed)

• Insurance

Preauthorization

• Staff Training &

Development

• Florida Notary

Public

• Microsoft Word &

Excel (Advanced)

• Mailchimp

Marketing &

Automation

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