Sales Associate with 12+ Years Customer Service Experience
Resume:
Anita Colegrove
Jacksonville, FL *****
***************@******.***
Professional Summary
Experienced professional with over 12 years in customer service, sales, and management, seeking a Sales Associate role. Skilled in cash handling, customer inquiry resolution, and team collaboration. Proven ability to uphold company standards, deliver excellent service, and contribute to organizational success through strong communication and organizational skills. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Housekeeping Manager
Ponte Vedra inn and club-Ponte Vedra Beach, FL
December 2021 to February 2024
* Opened daily shifts and prepared work boards for housekeeping staff
* Supervised housekeeping team and ensured completion of assigned tasks
* Assessed and distributed work orders to engineering department
* Inspected guest rooms and public spaces for cleanliness and quality
* Ordered and managed housekeeping inventory and supplies
* Participated in training classes to uphold five-star diamond resort standards
* Assisted with various duties across the property as assigned Executive Housekeeping Manager
Holiday Inn Historic-Saint Augustine, FL
December 2019 to September 2021
* Maintained strong relationships with cleaning staff and front desk employees
* Motivated staff with weekly incentives for safety and efficiency
* Inspected facility cleaning and maintenance to ensure quality service
* Streamlined weekly cleaning schedule for 25 employees
* Delegated tasks and monitored priorities between maintenance and management
* Evaluated employee performance and recommended promotions or transfers Associate
Sam's Club-Lexington, KY
May 2008 to January 2017
* Operated cash register and handled customer transactions
* Upgraded memberships and provided customer service
* Worked overnight stocking and maintained produce cooler
* Assisted with inventory and materials handling
Education
Business Administration (Associate of Business Administration) University of Kentucky-Lexington, KY
January 1983 to August 1985
High school diploma or GED
Skills
• Supervising experience
• Sales
• Communication skills
• Computer skills
• Heavy lifting
• Shift management
• Organized leadership Very Good
• Motivational communicator Good
• Customer inquiry handling
• Data entry
• Organization and Time Management Good
• Warehouse experience
• Time management expert Very Good
• Proficiency in cleaning techniques Very Good
• Typing
• Cash handling
• Phone etiquette
• Inventory replenishment Very Good
• Chemical handling Good
• Teamwork and Collaboration Good Meticulous Executive Housekeeper using 15 years in hospitality industry to maintain highest standards of cleanliness and staff efficiency. Additional skills include time management, employee follow up and motivation as well as providing excellent customer service through highly-organized services.
• Leadership
• Microsoft Office
• Front desk
• Organizational skills
• Office management
• Microsoft Excel
• Hospital experience
• Accounts payable
• Customer service
• Inventory management (Less than 1 year)
• AutoCAD
• Account management
• Payroll
• Cash register
• Materials handling
• Project scheduling
• Employee scheduling Very Good
• Hospitality
Certifications and Licenses
Driver's License
Present
Non-CDL Class C
Present
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