Renal Care Coordinator with Community Advocacy Experience

SUMMARY OF QUALIFICATIONS

I am a professional with twenty years of experience in client and patient care. I have developed strong clinical skills in dialysis, chronic kidney disease (CKD), and transplants. Additionally, I possess expertise in communication, organization, and computer proficiency, along with a comprehensive understanding of renal disease, diabetes, and cardiovascular conditions. My background is characterized by empathy, advocacy, and reflective listening.

Moreover, I have worked to reduce the fear of law enforcement within the Hispanic/Latinx community. I motivate and encourage underserved populations to become more self-reliant and informed about their rights by providing safety planning and case management for newly arrived immigrants in the USA.

EDUCATION:

The University of Maryland, Baltimore County (UMBC) May 2022

Bachelor of Arts in Social Work

Community College of Baltimore County (CCBC) May 2019

Associate of Arts in Sociology

CERTIFICATIONS:

Board of Nephrology Exam Nursing and Technology (BONENT) Certified Hemodialysis Technologist (January 2026-January 2030).

Board of Nursing Certified Nursing Assistant (January 2025-January 2027)

Cardiopulmonary Resuscitation Certified (June 2025- June 2027)

SOCIAL WORK EXPERIENCE:

Grace Medical Outpatient Renal Services-LifeBridge Health

Renal Care Coordinator, July 2024 - Present

•Care Plan Management: Develop, coordinate, and monitor patient treatment plans, including scheduling appointments, conducting tests, and arranging follow-ups.

•Patient and Family Education: Educate patients and their families about medical conditions, procedures, medications, and care instructions.

•Communication Hub: Serve as the primary point of contact, ensuring effective communication among doctors, nurses, specialists, and administrative staff.

•Resource Navigation: Connect patients with necessary community resources, specialists, and support services.

•Administrative Duties: Manage paperwork, update patient records, verify insurance, and obtain authorizations for treatments.

•Advocacy and Monitoring: Advocate for patient needs, monitor progress towards goals, and ensure the delivery of high-quality and efficient care.

•Patient Care Coordination: Provide case management and clinical management for patients with chronic kidney disease (CKD), including end-stage kidney disease (ESKD) and renal replacement therapy (RRT), with a primary focus on care coordination for general nephrology outpatient services in the CKD population.

•Collaboration: Work with both internal and external providers to coordinate the plan of care and offer expertise in CKD, ESKD, and RRT management and treatments, including dialysis.

•Care Coordination: Act as the care coordinator for patients in the nephrology clinic and dialysis centers, as well as contracted transplant centers.

•Complex Care Navigation: Arrange and monitor follow-up appointments, encourage patients to adhere to their prescribed care plans (e.g., medication therapy, physical therapy), and refer them to appropriate community or contracted services.

•Interdisciplinary Collaboration: Collaborate with patients, their support systems, and interdisciplinary team members to assess patients' needs. This includes scheduling follow-ups for self-care skill building, providing counseling on diet and other risk factors, and managing medications in the medical office setting. Evaluate patients' readiness to learn and make lifestyle changes using motivational interviewing techniques and reinforce self-care skills.

•Patient Education: Provide ongoing education and consultation to patients and their family members throughout the progression of the disease.

•Coordinated Care Approach: Use an interdisciplinary approach to ensure continuity of care for CKD and ESKD patients. This includes coordinating with programs such as chronic condition management, specialty care, surgical care, and supportive services to ensure seamless transitions in care.

Catholic Charities- Esperanza Center April 2023- July 2024

Case Manager for Victims of Crime

• Developed safety plans for clients who have been victims of crime. I collaborated closely with them to identify their most urgent needs and connect them with available resources and support within the community.

• Assisted clients in completing the Maryland Criminal Injury Compensation Board (CICB) application. I motivated and encouraged them to seek mental health care, helping them overcome their traumatic experiences.

•Additionally, I provided clients with education about their rights as victims of crime under Maryland law.

Clay Hill Public Charter School August 2021- April 2022

Social Work Intern

•Advocated for ESOL (English as a Second Language) students by ensuring professional translators are present during parent-teacher meetings and Individualized Education Programs (IEPs).

•Developed resource materials in Spanish for newcomer migrant families.

•Established community partnerships to secure donations for students and families in need. Facilitate support groups for parents of children with special needs.

•Founder and facilitator of the school's food pantry, serving the needs of students and families in the community.

•Provided one-on-one support for students with special needs.

•Collaborated with the Wellness Committee to offer services to students and their families.

OTHER WORK EXPERIENCE

Grace Medical LifeBridge Health System (Formerly Bon Secours) - Baltimore, MD

Certified Hemodialysis Technologist (Dialysis Technician) October 1999 - Present

Regularly schedule appointments for patients with their dialysis vascular access surgeons.

Advocate successfully for Spanish speakers to have access to Spanish translators during their care plan meetings.

Facilitate training for new hires on company protocols and procedures.

Educate and provide hemodialysis treatment for individuals with kidney failure.

Serve as a provider of Basic Life Support and Cardiopulmonary Resuscitation (CPR).

Write monthly safety reports that detail departmental safety practices and procedures.

Communicate effectively with clients, families, and other departments regarding available services and opportunities for the renal community.

Other Skills:

Fluent in both English and Spanish Language

Compassion & Empathy

The Ability to remain calm under Pressure

Excellent Mediator

Contact this candidate