Accounts Receivable

Jeannie Benson

Accounts Receivable & Collections Professional with 12+ years of experience

driving cash flow optimization and managing high-value portfolios exceeding $2M. Expert in streamlining cash applications and resolving complex disputes through cross-functional collaboration. A strategic communicator skilled in "soft" collection techniques that significantly reduce DSO while strengthening long-term client partnerships. High-level proficiency in SAP, NetSuite, and HighRadius. Professional Skills

Collections & AR

Expertise

Financial Operations Technical Proficiency

B2B Collections (Soft) Invoice Processing &

Preparation

SAP, NetSuite,

Oracle

Payment Negotiation Payment Posting

(Lockbox, Credit Card)

Microsoft Excel

(Advanced)

Dispute Tracking &

Resolution

General Ledger PCI Compliance

Account Reconciliation Cash Application Customer Service

& Training

Professional Experience

Legrand Accounts Receivable Specialist (Short-term Assignment) Dec 2025 – Feb 2026

• Cash Application: Accurately applied daily receipts (checks, wires, ACH) to customer accounts using SAP and JD Edwards.

• Deduction Management: Documented short-payments (damages, pricing errors) and provided backup to internal representatives.

• Reconciliation: Resolved unapplied/misapplied cash and reconciled payment discrepancies.

• Audit Support: Provided documentation for internal and external audits to ensure IFRS and SOX compliance.

BSN Sports Accounts Receivable & Collections Specialist (Short-term Assignment)

Oct 2025 – Jan 2026

• Portfolio Management: Managed a high-volume portfolio of educational accounts; dedicated 50% of operations to "soft" collections calls to reduce Days Sales Outstanding

(DSO) while maintaining positive relationships.

• Dispute Resolution: Resolved complex billing discrepancies (PO mismatches, invoice errors, and rebills), ensuring 100% accuracy in financial records.

• Cross-Functional Collaboration: Partnered with the Sales team to streamline the dispute resolution process and provide seamless account services.

• Systems & Automation: Leveraged SAP and HighRadius to automate workflows, track aging reports, and maintain real-time account transparency.

• Compliance: Ensured strict adherence to PCI Compliance standards and internal data security protocols during all payment processing.

RailPros Irving, TX Accounts Receivable Specialist Feb 2020 – Oct 2024

• High-Volume Invoicing: Processed 100–200 invoices daily for a $2 million portfolio using NetSuite; managed billing for engineering, construction, and real estate sectors. • Account Analysis: Reviewed customer accounts to identify overdue payments and researched discrepancies/outstanding balances.

• Reporting & Strategy: Ran weekly aging reports and performed outreach on every account to ensure consistent money collection.

• Leadership: Trained and mentored incoming staff by facilitating job shadowing and explaining departmental procedures.

• Record Keeping: Maintained meticulous records of all collection activity within company databases and spreadsheets.

American Car Center Dallas, TX Accounts Receivable Collections Sep 2014 – Feb 2020

• B2B Collections: Managed high-volume AR and collections for nationwide car dealerships to ensure steady cash flow.

• Negotiation & Extensions: Evaluated customer financial profiles to administer collection strategies, including granting payment extensions when appropriate. • Dispute & Rebuilds: Researched billing disputes and performed invoice rebuilds necessitated by PO issues or errors.

• Skip Tracing: Utilized skip tracing activities to locate debtors when contact information was unavailable.

• Payment Processing: Processed credit card payments in compliance with PCI standards. Cintas Dallas, TX Accounts Receivable Collections Jun 2012 – Sep 2014

• Delinquency Analysis: Analyzed customer accounts to identify delinquent invoices and payment discrepancies.

• Client Relations: Conducted follow-up calls regarding past-due invoices and negotiated payment arrangements.

• Statement Management: Issued monthly statements and proactively followed up on all outstanding balances.

• Management Reporting: Generated weekly, monthly, quarterly, and annual reports regarding collections activity for executive review. Education

Bachelor of Arts: Healthcare Informatics / Business Administration

• Western Governors University Salt Lake City, UT

• Everest College Arlington, TX

Technical Skills

• ERP Systems: SAP, NetSuite, JD Edwards, HighRadius

• Compliance: PCI Compliance, SOX, IFRS

• Core Competencies: Cash Application, Aging Reports, B2B Collections, Skip Tracing, Dispute Resolution, DSO Reduction

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