Member Experience Specialist with Financial Transactions Expertise

DANIELLE M ENGLISH

480-***-****, ************@*****.***, Glendale, Arizona 85302

SKILLS

• Exceptional communication

• Dispute resolution

• Financial transactions

• Complaint handling

• Relationship building

• Member onboarding

• Transaction processing

• Customer support

• Issue resolution

• Member account management

• Call center experience

• Payment processing

• Banking

• Escalation handling

• Customer service

• Customer data confidentiality

• Customer account management

• Following scripts

• Customer service excellence

• Professionalism

• Active listening

• Account updating

• Attention to detail

• Inbound call answering

• Remote office availability

• Multitasking

PROFESSIONAL SUMMARY

Member Experience Representative at Velera Incorporated with a ppositive track record in relationship building and issue resolutions. I'm experienced in financial transactions and customer support, consistently enhancing member satisfaction and engagement. Passionate about delivering exceptional service and adept at handling complex inquiries in fast-paced environments.

WORK EXPERIENCE

Member Experience Representative, Jan 2016 - Current Velera Incorporated, Phoenix, AZ

Operated computer to accurately post transactions and update member account information.

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Processed variety of transactions for members by answering questions and researching best option.

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Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives.

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• Updated records with details of customer interactions and transactions.

• Navigated multiple computer systems and utilized search tools to find information.

• Resolved customers' service digital banking lockouts. Team Lead, Apr 1998 - Dec 2015

Target, Pasadena, CA

Supervised teams and individuals, giving feedback on performance and setting goals for improvement.

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Monitored team operations and workflow during busy periods, making adjustments to improve pace.

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Helped mitigate and resolve issues by analyzing situation and implementing appropriate solutions.

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• Responded to and resolved employee relations issues expressed by team members.

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