Customer Service Specialist with Strong Work Ethic

KELCIE SMITH

Bladenboro, North Carolina *****

1-804-***-**** ******.******@*****.***

PROFESSIONAL SUMMARY

Dynamic professional with a strong work ethic and proven customer service skills, previously at Martial Arts World Hopewell. CEO and Sr. Instructor. Accounts payable and receivable, along with computer analysis. I excel in teamwork and problem-solving. Committed to enhancing operational readiness and ensuring environmental awareness, I bring a detail-oriented approach to all tasks.

SKILLS

• Customer Service Environmental Awareness

• Child Care Campground Maintenance

• Computer Knowledge Strong Work Ethic

• Public Speaking Teamwork

• Problem Solving Customer Assistance

• Attention to detail

WORK HISTORY

11/10/2025 to 2/17/2026 Paris Landing/Kentucky Lake KOA – Buchanan, TN House Keeping/Store Clerk. Worked alone and with other team members.

• Answered phones and made reservations using the K2 program

• Checked guest in at arrival and ensured they had what they needed for their stay.

• Checked guest out with their chosen merchandise using K2

• Cleaned cabins after guest departures

• Informed maintenance of check-in and departure sites in order to maintain cleanliness for the next guest.

• Work outside gathering and splitting wood to sell, blowing and raking leaves and pine needles operating a windstorm.

05/16/2025 to 9/19/2025 Camp Host - Holland Lake Campground – Condon, MT

• Help Check-in Campers

• Manage books, money and keep track of campers who have reservations and those find a first come first serve site.

• Sales: First come first serve camp sites, firewood, decals, bug spray, and kayak, canoe, and paddle board rentals.

• Trash pickup and disposal, clean and replenish bathrooms, clean sites (if needed) after leaving, answer questions,

• Inform campers of bear awareness and have them to be sure to put away coolers, trash, food, etc. Inform them of the bear boxes located in the campground for tent campers to store their food. Alert campers of local fire or storm risk.

12/2024 to 05/2025 Camp Host - Chemin-A-Haut State Park – Bastrop, LA

• Supported campground with word-of-mouth referrals from satisfied guests.

• Maintain bath house and restrooms in camp area and day use area.

• Greet campers and assist them as necessary.

• Clean camp sites and ensure the sites are ready for the next camper.

• Assist park maintenance personnel with brush and litter removal. 12/2015 to 11/2024 CEO and Co-Owner Martial Arts World, Hopewell Self Employed – Hopewell, VA

• Interviewed and hired staff, oversaw budgets, payroll, and accounts payable and receivable.

• Prepared accurate financial statements at end of quarter to summarize financial health and business performance.

• Instructed Martial Arts classes for students ages 4 years old to the mid 70's.

• Taught after school program.

• Drove 15 passenger van to pick up students for the after school after school program.

• Helped prepare, set up, and take down events such as Black Belt testing, tournaments, school events, etc..

06/2013 to 08/2018 Sex Offender Investigative Unit Compliance Officer Virginia State Police – Richmond, VA

• Visited sex offenders at their homes to verify home address on file was correct.

• Operated out of local state police offices to update sex offenders required information

• Worked at the state police headquarters to photograph, fingerprint, collect DNA samples, and collect all necessary paperwork on new offenders and update others.

• Verified offenders place of work if new job is reported.

• Website used to enter information on each offender with every visit, even if they weren't home or at work. This would ensure other officers would know times, dates and what was accomplished on each visit.

• Kept a printer, laptop and everything needed in my state vehicle for updates and offenders to visit each day.

08/2010 to 06/2013 Motorist Assistant - VA State Police – Richmond, VA Preformed checks on disabled vehicles on the interstate. Used state police radio to call for driver assistance.

• Assisted drivers with vehicle issues rather it being a flat tire, out of fuel, and many other problems drivers may have on the road.

• Assisted the state troopers with accidents, road debris removal, and sometimes I would take items from one office to another.

• Worked on a computer to enter my time worked, and how many times I assisted troopers, and how many disables vehicles I tagged each week.

EDUCATION

Associate in computer analysis: University of Phoenix CERTIFICATIONS

• 4

th

Dan Black Belt in Martial Arts

• First Aid, CPR, and AED Certification - American Red Cross

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