Technology Operations Leader with AV & IT Expertise
Resume:
KEITH THOMAS JORDAN
Los Angeles, CA
323-***-**** *****************@*****.***
TECHNOLOGY OPERATIONS & LEARNING
ENVIRONMENTS LEADER
Enterprise IT AV Systems Infrastructure Executive Support Team Supervision EXECUTIVE SUMMARY
Technology Operations supervisor providing customer support, team leadership remote or onsite, with 20+ years of experience overseeing hardware/software IT support, AV infrastructure installation, executive-level technical service, and cross-functional team collaboration across higher education, corporate, and live production environments. Proven ability to support multi-building technology ecosystems, supervise technical teams, deploy scalable systems, and deliver white glove support. A pursuit for innovation, service optimization, and bridging technical complexity with business-focused solutions. CORE COMPETENCIES
Technology Operations Management
Learning Environments & Classroom Systems
Executive / VIP Technical Support
AV Systems Architecture & Integration
ServiceNow & Ticketing Workflow Optimization
Team Supervision & Staff Development
Asset Lifecycle & Inventory Management
VR & Emerging Technology Deployment
Networked Audio (Dante) & Video Wall Systems
Process Improvement & Root Cause Analysis
Customer Experience Strategy
Enterprise Hardware / Software Deployment
PROFESSIONAL EXPERIENCE
Arizona State University – California Center
Executive Technology Support (Contract)
2024
• Delivered executive-level IT and AV support for faculty, senior leadership, and VIP stakeholders
• Supervised and mentored student technical crews; managed scheduling, performance, and workflow oversight
• Managed hardware/software deployment, asset tracking, and lifecycle documentation
• Developed service documentation and knowledge base resources to reduce repeat incidents
• Supported campus-forward technology initiatives to modernize instructional spaces University of Southern California (USC)
AV Analyst IT Supervisor Asset Manager
2017 – 2023
• Managed classroom and instructional technology across multiple academic zones and auditoria
• Supervised full-time and student technical staff ensuring rapid response and service quality standards
• Led VR Lab deployment and campus-wide USB-C modernization initiatives
• Designed and implemented “T.E.A.C.H” Smart Classroom — 1st Place USC ITS Innovation Award
• Maintained and administered AV systems including projection systems, wireless audio, video walls, and integrated control systems
• Performed root cause analysis and optimized ServiceNow case workflows
• Oversaw imaging, compatibility testing, and hardware/software deployment for campus labs
• Developed technical documentation and knowledge articles to improve long-term service efficiency
• Coordinated with vendors and cross-departmental stakeholders to deploy emerging technologies
ABM Streams / ALP Distribution
Office Manager (Part-Time)
2016 – 2022
• Executive advisor on technology infrastructure and digital media distribution strategy
• Managed AV logistics and technical requirements for live events
• Provided Tier 1 & 2 technology support for internal operations
• Compiled analytics reporting and operational performance data
• Consulted on brand development and technology modernization initiatives Charmaine Blake Public Relations
Production Supervisor (Part-Time)
2016 – 2019
• Oversaw production logistics for red carpet and touring events
• Managed technical riders, venue coordination, security, and executive hospitality
• Liaised with agencies
• Supervised on-site technical crews and event execution teams Musicians Institute (MI)
Event & Artist Relations Manager A&R Audition Supervisor 2013 – 2014
• Managed project budgets and sponsorship activations for institutional live events
• Led cross-functional coordination between marketing, production, finance, and external partners
• Oversaw on-site event execution and executive stakeholder engagement
• Directed sponsorship implementation and brand integration strategies
• Conducted high-level meetings with executives from Universal Music Group, Sony Music, and Yamaha
• Managed project coordinator and assistant staff
• Maintained operational reporting and departmental recaps EARLIER CAREER HIGHLIGHTS
IT Technician – ICRCO (Government / Federal Imaging Systems)
• Supported secure digital imaging hardware/software systems
• Assisted in R&D for radiography and medical imaging technology
• Configured Windows-based control systems and enterprise deployments Music Content Manager – GuyTek, Inc.
• Administered LAN/WAN networks and Cisco VPN across 50+ retail locations
• Managed nationwide digital signage distribution systems
• Coordinated remote and on-site AV installations
Site Supervisor – Santa Monica Main Street Business Association
• Oversaw logistics and compliance for large-scale public events
• Supervised teams and managed operational logistics CERTIFICATIONS
Microsoft Certified System Engineer (MCSE)
Microsoft Certified Professional
A+ Hardware Certification
Dante Audinate Level 1, 2, 3
Avixa Networking Essentials
USC Management Essentials
Ouellette & Associates IT Excellence Certification TECHNICAL EXPERTISE
Windows & Mac OS Administration
ServiceNow Case Administration
LAN/WAN Networking
AV Integration & Control Systems
Video Wall Systems
Digital Imaging Systems
VR Lab Infrastructure
Enterprise Hardware Imaging & Deployment
Microsoft Office Suite
4K Video Production & Editing
EDUCATION
CEI – Computer Networking Diploma
Harvard edX – Global Health Office Management
USC – Management Essentials
USC HIPPA Privacy Education Program
Community Work
● City of Compton Outreach Festival 2022
● Barbara Morrison Inglewood Community Center Arts Festival 2021
● Power Of One Food Bank Charity 2018- Present
● The Coaction Group Teachers Supplies Drive 2023
● The Coaction Group South LA IT Fundraiser 2022
References
Bert Riddick
Director of Field Services USC / ICRCO IT Manager
*******.**@*****.***
Emmanual Alavarez
USC Marshall Assistant Director / USC Iovine & Young Academy ****@***.***
Dr Chaz Austin
****@**********.***
Director Of Career Development
Musicians Institute
Aleks Malczewski
********@***.***
Production Supervisor/ Systems Support Analyst Sr (IT) CA Center (Los Angeles)
Arizona State University
Jenny Rice
*********@************.***
MSBIA Manager
Santa Monica Main St Business Assoc.
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