Customer-Focused Front Desk and Service Expert
Resume:
Dona Garcia-Moreno
Norfolk., VA ***13
*************@*****.***
Skills
Customer service excellence • Cash handling and POS systems • Appointment scheduling • Multiline phone systems • EMR/EHR systems • Accurate data entry • Conflict resolution • Time management • Confidentiality & compliance • Team collaboration • Bilingual communication
Experience
Server/Bartender -January 2025- PRESENT
Kpot Korean Bbq&Hot pot, Norfolk VA
●Provided fast, friendly customer service in a high-volume environment.
●Accurately handled cash, credit, and POS transactions.
●Maintained a clean, organized, and compliant bar and service area.
Front Desk Receptionist March 2022-May 2023
Neurology Specialist of Tidewater,Virginia Beach VA
●Scheduled patient appointments and managed a high-volume, multi-line phone system.
●Registered patients and accurately entered information into the EMR system.
●Maintained patient confidentiality while supporting daily front desk operations in a neurology practice.
CNA/Front Desk Receptionist June 2018 -January 2022 CNA-June 2018-April 2020 Front Desk Receptionist - April 2020-January 2022
Life Care Center Of New Market, New Market VA
●Assisted patients with daily living activities, including bathing, dressing, and mobility.
●Monitored and documented vital signs and reported changes to nursing staff.
●Provided compassionate, patient-centered care while maintaining safety and dignity.
●Greeted residents, families, and visitors while providing courteous and professional front desk support.
●Answered and directed calls, managed visitor logs, and coordinated communication with staff.
●Maintained resident confidentiality while assisting with administrative and front desk operations.
Server/ Host April 2017 -April 2020 Italian Job, New Market VA Greeted and seated guests while managing waitlists and table flow.
●Took food and beverage orders and delivered attentive customer service.
●Supported front-of-house operations to ensure a smooth and positive guest experience.
Education
September 2014 - May 2018
Stonewall Jackson High School, Quicksburg,VA - HS Diploma Bridgewater College, Bridgewater VA - CNA Certificate
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