Zane Joseph
Contact
************@*****.***
Objective
As an assistant manager, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.
Education
KIMS Medical School & Research Center
Bangaluru, India
Bachelor of Medicine and Surgery
GPA 3.7
Key Skills
Communication
Problem-solving
Customer Service
Driving Results
Team building
Experience
June 2025 - Present
Assistant Manager of Inventory Control Nordstrom
Description:
-Supervise inventory accuracy, receiving and stock replenishment.
-Conduct audits and cycle counts to reduce shrink and resolve discrepancies.
-Train staff and ensure compliance with inventory and loss prevention procedures.
JULY 2024 – JUNE 2025
Assistant Manager, Women's Shoe Department Nordstrom
Description:
-Supervise daily department operations and lead a team to achieve sales goals.
-Drive customer service excellence and resolve escalated concerns.
-Oversee inventory, merchandising, and staff performance to ensure profitability and operational efficiency.
February 2023 - November 2023
Sales Associate Men’s Shoes Nordstrom
Description:
-Deliver personalized customer service by fitting, styling, and recommending men’s footwear based on individual needs.
-Achieve and exceed sales goals through product knowledge, upselling, and client relationship building.
-Maintain organized displays, manage stock replenishment, and support inventory accuracy.
-Process transactions accurately and uphold Nordstrom’s high service standards.
Feb 2023 – Nov 2023
Salesperson Nordstrom Rack
Description
-Provide fast, friendly customer service and assist with product selection.
-Meet sales goals through effective selling and promotion awareness.
-Operate POS system for purchases, returns, and exchanges accurately.
-Maintain organized sales floor through restocking and merchandise recovery.
June 2022 – Feb 2023
Logistics Processor Nordstrom Rack
Description:
-Processed shipments with 99% accuracy.
-Reduced stockroom retrieval time by improving organization systems.
-Contributed to improved inventory accuracy during quarterly audits.
-Recognized for efficiency during high-volume holiday seasons.
January 2017 – May 2021
Owner & Manager Houston Delivers
-Started and managed a personal delivery service for my local community of Sugarland. Customers were able to hire services for 'Anything Delivered' ranging from groceries to plants. The goal was to provide top class service by a locally owned business. I had the privilege to work with a diverse group of individuals.
January 2013 – January 2015
Externship University of Tennessee Cardiology and Echocardiography Lab
-Duties included but not limited to preparing patients for procedure and data entry.
January 2012 – January 2013
Volunteer UT Tennessee Cardiology Lab
Duties were patient prep and data entry
January 2010 – January 2012
Duty Doctor Bangalore Pediatric Clinic India
Description:
-Conduct patient consultations, physical examinations, and accurate diagnosis of common pediatric conditions.
-Prescribe medications and treatment plans in accordance with standard pediatric guidelines.
-Administer and monitor routine immunizations and growth assessments.
-Provide counseling to parents on nutrition, hygiene, development, and preventive care.
-Manage minor emergencies and stabilize patients before referral when necessary.
References available on request.