Finance Underwriter and Administrative Specialist

Carroll Johnson

McDonough, GA ***** 478-***-****

************@******.***

PROFESSIONAL SUMMARY

Versatile, analytical and driven by solutions, specialize in the diversity of operations management for logistics, customer service, supply chain management and insurance sectors of business. Possess a positive attitude, strong organizational ability and a can-do spirit, often researching, investigating and analyzing various elements within each department. Passionate and detail-oriented, driven successful result through careful planning. Committed to ongoing professional development, application of research methods and an analytical approach to embrace innovative practices in achieving organizational successors.

Key Strengths

Customer Service & Sales

Procurement & Purchasing

Safety Management

Employee Relations

Supervision & Coaching

Research & Auditing Skills

Medical Claims

Technical Reporting & Documentation

Analytical Thinking & Strategic Planning

Medical Terminology

Freight/Logistics Management

Risk Management & Analysis

Federal Railroad Administration Compliance

Heavy Equipment Operation

Time Management

Training & Development

Performance Management

Organizational Development

Data Entry

Project Management

OSHA Compliant

Professional Experience

STATE FARMS — REMOTE

Claims Associate 9/2024 to Current

KEY CONTRIBUTIONS:

Proven ability to handle claims efficiently, ensuring a seamless experience for policyholders while adhering to company guidelines. Skilled in investigating, evaluating, and processing claims, with a strong commitment to providing excellent customer service and ensuring client satisfaction.

Adept at collaborating with cross-functional teams and maintaining accurate records in fast-paced environments. Process and evaluate insurance claims for policyholders, ensuring timely and accurate resolution.

Investigate and assess damages or losses, collaborating with adjusters and third-party vendors to gather necessary documentation. Review and interpret insurance policies to determine coverage eligibility and provide clear explanations to clients.

Communicate effectively with clients, ensuring their concerns are addressed and guiding them through the claims process. Maintain detailed records of all claim activities, including communications, assessments, and final resolutions. Provide recommendations to management on claims trends and potential areas for improvement in processes.

CSX TRANSPORTATION — ATLANTA, GA

Rail Freight Conductor 11/2022 to Current

KEY CONTRIBUTIONS:

High level of responsibility in training and development of 3+ trainees weekly, newly hired staff and current staff. Train & supervise 2+ employees to be safe and knowledgeable conductors. Supervision and mentorship of train crews; providing performance feedback to leadership. Coordination of switch engine crews.

Communicates with engineers or other dispatch staff to determine the trains route, timetable, and cargo before departure; reviews alerts and documentation regarding track, equipment, or route difficulties.

Perform equipment checks and audits, ensuring proper train movement for safe and timely customer deliveries. Place rail cars to facilitate loading and unloading and the makeup and breakdown on trains in a rail yard, industrial plant or similar location. Assist and instruct train crews to couple and uncouple cars, operate switches, and make minor repairs to railcars, including replacing heavy couplings or air brake hoses.

Assist and instruct train crews to couple and uncouple cars, operate switches, and make minor repairs to railcars, including replacing heavy couplings or air brake hoses. Ensure compliance with all train orders, signals, and railroad rules and regulations for safety operations, and the Federal Railroad Administration (FRA).

GEICO — MACON, GA

Financial Accounting Representative/Underwriting Collections Representative(Centralized Services) 09/2018 to 11/2022

Medical Expense Technician/Data Entry 08/2016 to 09/2018

Customer Service Billing Representative/Lead Billing Representative 01/2014 to 08/2016

KEY CONTRIBUTIONS:

8 years of cross functional and collaborative experience in 3 departments with innovative approaches to providing exceptional customer service and meeting or exceeding productivity and quality goals.

Management support as a Lead Billing Agent assisted with supervisor calls, providing assistance and mentorship to 25+ associates.

Managed a heavy call volume of up to 85 calls per day; provided a range of assistance in collections, medical expenses, billing, and high level of customer service calls that included escalations.

Processed CMS-1500 Medical claim forms using the Microcomputer software Medflow, InSite and Oasis to process keying ICD 9 & ICD 10 medical claim charges from Auto accidents and update policies for Automatic payment adjustments.

Applied knowledge of Medical Terminology/Anatomy & Physiology to interpret diagnosis codes, procedure codes, create and run various reports for departmental usage and leadership awareness. Created patient/customer automated medical file.

Analyzed, Interpreted & applied rules to Process overnight refunds, affidavit of forgery and return checks using DuckCreek and Oasis software applying company rules and bank processing procedures. Initiated outbound calls to Policyholders to gather additional information, answered up to 15 inbound calls per day. Trained 10+ fellow associates on how to meet and exceed Productivity/Quality Goals by utilizing the policy and procedures developed by the department.

FED EX — MACON, GA

Package Handler 10/2017 to 12/2019

KEY CONTRIBUTIONS:

Provided customer service by applying knowledge of services provided and various inquiries on services.

Compiled, scanned, sealed, and loaded various packages 70+ pounds prior to delivery. Placed items into packages, confirming packaging labels, and lifting and loading heavy packages into trucks.

Worked with Management to meet or exceed safety goals and organize and plan monthly safety functions. Utilized Package Handling Safety procedures to classify if Hazmat handling needed.

Assisted outside contractors with package details, oftentimes updating damaged boxes, replacing address labels. Uses common warehouse tools, including pallet jacks, dollies, forklifts, hand trucks, and conveyor systems.

Education & Certifications

Strayer University 2017 Remote Locomotive Operator March 2023

Bachelor of Business Administration Rail-Freight Conductor Certification 2022

Of Note

Software Programs:

Microsoft Office products

Awards:

Geico Top Performer Awards May 2021, August 2021 & September 2021

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