Bottle Service Assistant (Weekend Availability)
Resume:
. CONTACT
K
I
M
M
I
T
EDUCATION
Expected in May 2024
Business Administration Business Management
Fayetteville State University, Fayetteville, NC
PROFESSIONAL SUMMARY
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and
challenges to best enhance the organizational brand. Currently seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
WORK HISTORY
JANUARY 2023- MAY 2024
CUSTOMER SERVICE REPRESENTATIVE
ACCOUNTS RECEIVABLE CALL CENTER
● MAINTAINED ACCURATE AND UP TO DATE CUSTOMER
INFORMATION USING SAP, EXCEL AND ORACLE.
● PROVIDED TOP-TIER CUSTOMER SERVICE TO CUSTOMERS
BY KEEPING A POSITIVE AND CHEERFUL ATTITUDE AND
SOLVING ANY AND ALL PROBLEMS
● MONITORING ACCOUNTS: KEEPING AN EYE ON CUSTOMER
ACCOUNTS FOR LATE OR MISSING PAYMENTS, AND
OTHER IRREGULARITIES
● INVOICING: PREPARING AND SENDING INVOICES
● PROCESSING PAYMENTS: COLLECTING AND ALLOCATING
PAYMENTS, AND PROCESSING INCOMING PAYMENTS
● RECONCILING ACCOUNTS: RECONCILING CUSTOMER
ACCOUNTS
● GENERATING REPORTS: CREATING AGING AND METRICS
REPORTS, AND OTHER FINANCIAL REPORTS
● RESOLVING ISSUES: INVESTIGATING AND RESOLVING
CUSTOMER QUERIES AND DISPUTES
● UPDATING INFORMATION: UPDATING CLIENT BILLING
INFORMATION, AND MAINTAINING DOCUMENTATION FOR
COMPLIANCE REPORTING AND AUDITS
● FOLLOWING UP WITH CUSTOMERS: CONTACTING
CUSTOMERS DAILY FOR COLLECTION ACTIVITY
● COLLABORATING: COLLABORATING WITH THE BILLING
DEPARTMENT TO ENSURE MISSING AND DISPUTED
INVOICES ARE CORRECTED
June 2024-Present
C
H
E
L
L
Charlotte, Nc 28262
Customer Service Representative Sales
AT&T Call center associate
● Customer support: Answering customer inquiries and complaints, providing information about products and services, and ensuring customer satisfaction
● Order processing: Prioritizing and processing customer orders, requests
● Troubleshooting: Investigating and resolving customer complaints, and troubleshooting
● Follow-up: Following up with customers to ensure they are satisfied with their purchases
● Upselling: Recommending other products or services to customers
● Record keeping: Maintaining accurate customer
service records and keeping customer information
confidential
● Teamwork: Working with other departments to find solutions to problems
● Needs assessments: Performing informal and formal needs assessments for each customer
***********@*****.***
SKILLS
● Customer Service
● Efficient and Detail-Oriented
● Data Entry and Maintenance
● Retail Operations
● Payment Processing
● Verbal and Written
Communication
● POS Systems
● Organization and Time
Management
● Teamwork and Collaboration
● Food and Beverage Service
● Microsoft Office
ADDITIONAL INFORMATION
John Casablancas Modeling and
Career Center
Math Tutor
Childcare Teacher/Nanny
Miss C.H.A.R.M.S.S
.
Contact this candidate