Career Advisor & Inside Sales Professional Summary
Resume:
PROFESSIONAL EXPERIENCE
Career Advisor, MMC, San Antonio, TX 2025 – Current
• Help clients find full time employment with work in Texas
• Send customers mandatory assignments, with job fairs, to keep them actively searching for work and in compliance for unemployment benefits
• Help customers with navigating through our systems along with admin and data entry work
• Follow through and assist the customers for 6 weeks until they find employment
• Assist with all paperwork and requirements needed by TWC for all our clients Hop Energy, San Antonio, TX 2024 – 2025
Inside Sales Account Manager
• Provide Knowledge, Communication skills, adaptability for clients providing energy resources such as oil, gas, and propane
• Provide clients with program options short- and long-term contracts as well as service agreements
• Establish new accounts and manage existing accounts providing world class service
• Handle all web leads and follow up with renewal leads
• Provide additional support to customers with other concerns within our company ROBERT J. VILLARREAL
5830 Woodridge Oaks, San Antonio, Texas 78249
*****************@*****.***
• Microsoft office
• Microsoft dynamics
• CCC one Pathways
• Mitchell estimating
PROFILE SUMMARY
An organized and versatile professional with a diverse background in inside sales management, service advising, and total loss adjustment. Possess exceptional communication skills and a customer-focused approach with demonstrated ability to build strong relationships with clients, understand their needs and deliver tailored solutions that exceed their expectations. Proven track record of success in sales and customer service roles, and I am confident in my ability to drive revenue growth, improve customer satisfaction and achieve revenue growth. Seeking new opportunities to enhance my career and apply skills in an organized and challenging workplace. EDUCATION
Bachelors of Science and Health
in Kinesiology
2008
University of Texas at San Antonio
TECHNICAL
SKILLS
REFERENCES
PROFESSIONAL
SKILLS
• Communication
• Strategic Perspective
• Leadership
• Negotiation
• Project Management
• Customer-Service
• Adaptable
• Active Listening
• Coordination
• Organizational Skills
PROFESSIONAL ATTRIBUTES
• Proven ability to direct the work of others and make quick decisions and favor safety above everything else
• Cultivate lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills
• Strong analytical skills to gather and interpret data, identify trends and make recommendations for improvement
• Able to identify problems, determine the root cause, and develop effective solutions to address them
Available upon request
Major’s Body and Paint, San Antonio, TX 2016 - 2018 Assistant Manager
• Maintained cycle times by ensuring that repairs are completed within the estimated timeframe and communicating with technicians to ensure efficient work processes
• Built excellent customer relations by communicating with customers throughout the repair process, keeping them informed of progress, and addressing any concerns they may have
• Utilized great troubleshooting skills to identify potential issues and resolved them promptly and efficiently Gabe’s Collison, San Antonio, TX 2012 – 2016
Service Advisor
• Assistant Manager, estimating and overseeing all body shop duties.
• Responsible for cycle times and getting cars out with all appropriate documentation. Caliber Collision, San Antonio, TX 2018 – 2021
Assistant Manager
• Responsible for estimating and physical damage appraising by assessing the damage to vehicles and determining the necessary repairs and associated costs
• Coordinated with insurance counterparts to ensure that all necessary information is provided and that repairs are authorized promptly
USAA, San Antonio, TX 2011 – 2012
Total Loss Adjuster
• Oversaw Total Loss Estimating/Appraising, which involves determining the value of a vehicle that is considered a total loss by the insurance company
• Settling total loss Claims and provided negotiated payment Loredo Paint and Body, San Antonio, TX 2007 – 2011 Service Advisor
• Estimating and front of the housework
• Informing clients with cars repairs from start to finish
• Working with insurance companies and insurance work along with customer pay jobs
• Closing out claims from start to finish.
CERTIFICATIONS & TRAINING
I-CAR Platinum Certification, High-Level Estimator Individual Technical Training 2019 Caption Call, San Antonio, TX 2021– 2024
Account Manager
• Manage accounts with Microsoft Dynamics 365
• Sold Caption telephone service Nationwide.
• Schedule appointments to install our products.
• Sold the Olelo App to the hearing impaired.
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