Remote Customer Service & Data Entry Specialist
Resume:
Sandra Cook
Remote Customer Service Data Entry Non-Sales Support
Berthoud, CO 80513
********@*****.***
Professional Summary -- Remote Customer Service and Administrative Support professional with 5+ years of experience supporting members in high-volume call center environments. Skilled in account authentication, identity-theft prevention, data accuracy, ticket submission, and system navigation. Experienced in non-sales customer support, documentation, and data handling. Seeking a work-from-home customer service or data entry role that focuses on service, accuracy, and problem resolution. Not seeking sales or insurance product support roles. I am seeking a full time remote work from home position Target Roles:
• Remote Customer Service Representative (Non-Sales)
• Remote Member Support Specialist
• Remote Data Entry / Data Processing Clerk
• Remote Administrative Support
Role Exclusions: Sales, insurance product support, claims processing, policy sales, upselling, or commission-based roles.
Authorized to work in the US for any employer
Work Experience
Member Service Representative — TTEC (Remote)
January 2020 – December 2025
• Provided non-sales customer support for contracted clients in a remote call-center environment
• Assisted members with website access, registration, and troubleshooting
• Authenticated members to protect against identity theft and ensure account security
• Documented interactions accurately and submitted IT support tickets when needed
• Navigated multiple systems while maintaining accuracy and compliance
• Followed strict privacy and security procedures when handling member data Key Skills
• Remote Customer Support (Non-Sales)
• Data Entry & Data Verification
• Account Authentication & Security
• Ticketing Systems & Documentation
• Website & System Navigation
• Accuracy & Attention to Detail
• Call Handling & Written Communication
• Confidential Information Handling
• Time Management & Independent Work
Merchandiser SAS Retail Services-Longmont, CO
October 2020 to December 2020
My main duties were to merchandise magazines and books at several stores setting them to planograms. This company purchased TNG
TNG-Longmont, CO
February 2005 to October 2020
My main duties were to merchandise magazines and books at several stores. I would set planograms, build displays-some of which were competitive through the chain, outdated/older product was removed. The company was also contracted to do some non-reading material jobs from time to time such as stocking empty water bottles, placing coupons, resetting gift cards and seasonal items. I was responsible, at times, for ordering some products as they sold down. I completed online surveys with photos that would allow the company to track inventory and condition of displays, plus any other issues at the store level. The company ended this service when they were bought by another company
Cashier-Seasonal Target-Longmont, CO
November 2004 to January 2005
Main duties were checking out customers, price checks and product availability, and general customer service. I handled payment for merchandise at the register. Preschool Teacher/group Leader Early Learning Center-Longmont, CO May 2002 to October 2004
I was responsible for planning and implementing lesson plans for the 3 year old group and some elementary transportation. I handled closing duties including light cleaning, answered phones, and assisted in the kitchen as needed. I coordinated the Scholastic book program at the center. The center started a strict process for a rating system. I also participated in a Conflict Resolution training to help both kids and staff.
Preschool Teacher Childhood Journeys-Berthoud, CO
February 2002 to February 2002
I created and implemented lesson plans. I also helped open the center, made breakfast for early arrivals.
Preschool Teacher-The Cottage School-Boulder, CO
August 1992 to December 2001
I started assisting the Montessori directress. The school was a Montessori based school. I also transported kids to and from schools, made snacks, answered phones, and communicated with current and prospective and current parents about concerns, development, and achievements. Preschool Teacher La Petite Academy-Boulder, CO
August 1990 to August 1992
This corporate center used a Montessori based curriculum that was replaced a more central curriculum that was led by the curriculum director. I was the curriculum director at the time of my departure. I would assist the other teachers with ideas or gathering materials needed. Preschool Teacher Boulder Day Nursery-Boulder, CO
August 1987 to June 1990 This center used a team approach to lesson planning. Besides being a team member, I also was van driver transporting children from 2-4 years old to and from field trips.
Education
Elementary Education (Bachelor of Science) Pittsburg State University-Pittsburg, KS 1987 Associate of Arts Coffeyville Community College-Coffeyville, KS 1985 Field Kindley Memorial High School-Coffeyville, KS 1983
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