Versatile Customer Service & Operations Professional
Resume:
Delilah M.
Fincannon
Resume
Delilah M. Fincannon
Bristol, TN, 37620
*****************@*****.***
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Skills
The skills that I portray in the work environment include: Top tier customer service, able to uphold myself in fast paced atmospheres, very organized and proper with any task given, no job left undone for it will always be done in a timely manner. Very determined in what I hope to achieve, and work hard in any work setting.
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Experience
GMRS (Call Center) / Call Representative
06-06-2016-07-18-2019 - Melbourne FL, 32905
My job title was to take surveys for political parties, and conduct questionnaires collecting information all around the United States. We based our focus on critical issues, policies, and laws being established in their community. We then would analyze the data given, rechecking all information, and would then send it off to be evaluated. Firehouse subs / Line Cook
12-06-2020-02-22-2021 - Melbourne FL, 32905
My job title was line cook, prepping the kitchen, cooking, cleaning
(keeping organized), money handling (registers). Overall customer service, and keeping the food to top tier expectations. Racetrac / RSM Manger (Relief service manager)
10-14-2021-04-20-2022 - Palm Bay FL, 32904
My job title was 2nd and 3rd shift manager ( floater between stores), I did cash handling, paperwork, walk throughs of the store, writing in trucks
(inventory), training, customer service ( cash register), as well as food management, handling and following proper food safety. Just keeping the store presentable at all times.
El Car Wash / Service Advisor / Wash Attendant
05-25-2022-05-08-2024- Palm Bay, FL, 32904
My job title as a wash attendant was providing cleanliness around the property, condensing and restocking products, trash pickup
(we did our own landscaping), ensuring customers safety within the wash tunnel, maintenance on equipment (trained in how to go about procedures if anything damages).
My job title as a service advisor was customer service, selling membership fast passes ensuring affordable washes, we followed steps to make set accounts for customers and manage each account, answering any and all questions, concerns, etc, keeping up with sale rates (conversion rates) and promotions within the company, and being knowledgeable if the computers, gates, machines go down how to manage the situation.
Earthfare/ CSL (customer service lead) (management) 04-09-2025-01-27-2026
My job title as a CSL is managing each cash register, ensuring every register is stocked, clean and ready to go. handling all money that comes through the store, filing paperwork, counting the safe, manually overriding pos systems (registers). Customer service, answering any questions, concerns, suggestions, ensuring all customer satisfaction. Stocking carts, cleaning upfront of the store, cash office, bathrooms, and signing off job tasks. Taking broken, damaged items to receiving to be discarded, condensed. Sending each cashier on breaks, delegating tasks upholding a safe work environment.
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Education
Eau gallie highschool/ highschool equivalent/Ged
Melbourne, FL, 32905
Adult ED
Awards
Certifications
Sales certification
Wash attendant certification
Pallet jack certification
Trained in baler
4 years in Management
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