Operations and Administrative Leader

YVES-MARTHE DELISCA

***-** ***** *** *******, Queens

631-***-****

***********@*****.***

SUMMARY

Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.

SKILLS

• Customer service Management

• Administrative Management

• Performance Monitoring

• Planning and Implementation

• Team Leadership

• Inventory Management

• Operations Monitoring

• Quality Assurance

EXPERIENCES

JFK AIRPORT Sapphire Lounge

Cook : 04/2025 - currently

Food and beverage: 04/2024 to 04/2025

Bertrand Bookkeeping Solutions LLC

Administrative Assistant: 08/2023 to 02/2024

• Managed scheduling

• Addressed customer concerns

• Responded effectively to sensitive inquire or complaints

Madame Distribution ( Haïti)

• Operations Manager

• Analyzed and controlled materials, supplies, and equipment operational expenses.

• Managed scheduling, training, and inventory control.

• Recruited hired and trained crew members on application of projects,customer relations and customer service.

• Addressed customer concerns with suitable solutions.

• Delivered positive customer experiences by implementing effective

Assurance practices.

Access Medical Supplies (Haïti)

• Administrative Assistant 10/2019 to 02/2020

• Provided secretarial and office management support while

Building cooperative working relationships

• Scheduled appointments, meetings, and events for management staff

• Responded effectively to sensitive inquiries or complaints

• Coordinated appointments meetings and conferences

• Tracked and submitted employee timesheets to prepare for payroll processing

Paul & Partners (Haïti)

• Deputy secretary 12/2018 to 08/2019

• Responded to customer concerns and implemented changes to accounts

To resolve issues

• Collaborated with other departments to coordinate strategic marketing

Activities

• Promoted high customer satisfaction by resolving problems with knowledge and friendly service

• Mentored new employees on procedures and policies to maximizing team performance

EDUCATION

• Inter-ship at Garden OB/GYN, Garden city 21/01/2024 to 21/02/ 2024

• Phlebotomy Technician, Certificate 18/12/2023 to 12/01/2024 at New York Medical Career Training Center

• High School Diploma 07/2013

• Saint Francis of Assisi College ( Haïti)

• College, Administrative Sciences and Management

• Notre Dame University of Haïti 2014 to 2018

References

Eric Soriano

Food and Beverage director

Tel: 917-***-****

Jean Bertrand

Bookkeeping

Tel: 646-***-****

Michael Whitbeck

Environmental service Director

Tel: 631.: 271.5800

Contact this candidate