Remote Call Center & Data Entry Specialist
Resume:
Winchester, VA 22602
*************@*****.***
Dear Hiring Manager, Westats.LLC
I am writing to express my interest in the USA Remote Virtual Call Center Representative & Data Entry Operator position at Westats.LLC, as advertised. With strong communication skills, attention to detail, and ability to work independently in a remote environment, I am confident in my ability to contribute effectively to your team.
I bring a professional and customer-focused approach to handling inbound calls and responding to service inquiries. I understand the importance of active listening, clear communication, and maintaining a polite and supportive tone when assisting customers. My goal in every interaction is to ensure concerns are addressed accurately and efficiently while creating a positive customer experience.
In addition to customer support, I am highly organized and detail-oriented when performing administrative and data entry tasks. I am comfortable entering and updating customer information in secure databases, reviewing digital forms for accuracy, maintaining spreadsheets, organizing electronic records with accuracy and handling of sensitive customer information. I have access to a reliable computer, high-speed internet connection, and a quiet workspace suitable for remote work. I am proficient in Microsoft Office, Google Workspace, and email platforms, and I am comfortable learning new systems quickly. My strong time management skills allow me to meet productivity goals while maintaining high-quality work standards I am highly motivated, dependable, and eager to contribute to a long-term remote opportunity with Westats.LLC. Thank you for your time and consideration. I look forward to the opportunity to speak with you. Sincerely,
Kirk Windsor
KIRK BYRON WINDSOR II
703-***-**** - *************@*****.***
PROFESSIONAL SUMMARY
Professional Consultant & Administrative Assistant with proven ability to drive impactful business outcomes through strategic planning and analysis. Demonstrated success in managing crossfunctional teams and delivering comprehensive solutions that align with client needs. Valued for adaptability, collaboration, and results-driven mindset, with expertise in project management and stakeholder engagement. MAJOR ACCOMPLISHMENT
SKILLS
WORK HISTORY
• Final invoice refund request system: Designed and deployed an internal shared drive based system for the Government Accounting Compliance/Contract closeout billing team. This included a digital manual with directions to follow from start to finish for every request. The process manual listed in detail the client contact information, final invoice and accounting system records needed for each request.
• Digital Records Management Implementation: Collaborated with IT developers and accounting leadership to design and deploy a digital records management system, transitioning the department from paper-based files to a secure digital archive. This system modernized the handling of decades of legacy accounting data, enhancing audit compliance, retrieval efficiency and document integrity.
• Records & Information Management
• Digital Archiving (Data Entry) &
Document control systems
• Vendor & Asset Management
• Accounts Payable / Refund Processing
(Ivalua) (Cost Point)
• Documentation & Audit Readiness
• Records Management & Accounting
Software (Iron Mountain, internal
accounting database File Maker)
• Office administration & Operations
(Mult-line phone system, Calendar
management & meeting scheduling)
• Cross-team functional reporting/
meetings (Zoom) (MS Teams)
(Google Work Space,Google Sheets
& Google Meet)
• Microsoft Office Suite (Excel,
Outlook, Word, PowerPoint, &
SharePoint)
• (SOX) Internal Controls &
regulatory Compliance
• Workflow Tracking & Reporting
09/2019 to 11/2025 Senior Consultant (Regulatory Compliance & Reporting Specialist 2) Booz Allen Hamilton
• Orchestrated legal and SOX internal controls for Government Accounting Compliance (Contract Closeouts), ensuring accurate refund tracking and timely reconciliations for Government and civil clients.
• Maintained record retention systems and accounting databases to support audit readiness and contract documentation integrity.
03/2013 to 09/2019 Accounting Specialist
Booz Allen Hamilton
• Directed administrative operations for Contract Closeouts, including record retention, final invoice processing, legal and compliance documentation.
• Processed final invoices, legal team releases, and refund requests, while maintaining a comprehensive digital archive for accounting records. 06/2009 to 03/2013 Accounting Assistant (Lead Managing Admin - International Finance Service) Booz Allen Hamilton
• Supervised a team of administrative assistants supporting financial operations, including invoice distribution, document tracking, and contract closeout documentation.
• Partnered with Regulatory Compliance and Contract Closeout teams to ensure accurate record retention and adherence to federal accounting standards. 05/2005 to 01/2009 Purchasing Assistant
EDUCATION
1993-1995
06/1993
Smithsonian Enterprises - Smithsonian Catalog
• Supported merchandise buyers by sourcing and evaluating product samples from international vendors for inclusion in the Smithsonian Catalog.
• Coordinated logistics for the shipment and return of high-value samples including fine jewelry, art, and apparel for photography and publication.
• Managed asset tracking, maintained detailed purchasing and shipping records, and ensured compliance with Smithsonian policies for asset control. Northern Virginia Community College
High School Diploma
Park View High School
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