Office Operations & Sales Support Specialist
Resume:
PROFESSIONAL SUMMARY
Dynamic and results-driven professional seeking a full-time position
in Sales and Office Administration, with a strong interest in roles such as Office Manager and File Clerk. Proven expertise in delivering exceptional customer service and driving sales growth, complemented by effective verbal, written, and interpersonal communication skills. Highly adaptable to demanding work schedules while successfully managing multiple responsibilities. Committed to contributing positively to team objectives and enhancing operational efficiency.
WORK HISTORY
Dispatch Coordinator, 06/2025 - Current
Cress Construction And Remodeling, Remote
I coordinated daily dispatch schedules to optimize delivery routes and minimize delays while ensuring efficient use of resources. I managed clear and consistent communication between drivers and clients to provide timely shipment updates and quickly resolve any issues. By analyzing logistics data and identifying operational trends, I implemented process improvements that enhanced workflow efficiency and reduced order fulfillment errors. I also built strong client relationships through proactive communication and dependable service, and I effectively mitigated potential conflicts between drivers and customers by serving as a calm and professional liaison during high-pressure situations.
Office Cordinator, 12/2023 - 06/2025
Wise Choice, Tarzana, CA
Tarzana, CA 91356
********@******.***
SKILLS
CINTHIA ROMO
Coordinated office operations to enhance efficiency and streamline workflows.
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Managed scheduling and logistics for meetings, ensuring optimal resource allocation.
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Developed and maintained filing systems to improve document retrieval processes.
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Assisted in budget tracking and expense reporting for departmental projects.
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Tracked records, filed documents, and maintained communication between clients to manage office activities.
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Coordinated CRM initiatives to enhance customer engagement and retention strategies.
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Developed and maintained comprehensive customer databases to ensure data integrity.
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MS Excel, MS PowerPoint, MS
Word
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Capable for analyzing and solving
problems
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• Bilingual (English and Spanish)
Strong Leadership and
organizational skills
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• Fast Learner
• Great with working with others
• Schedule coordination
• Office administration
• CRM software proficiency
• Lead generation techniques
• Salesforce implementation
• Salesforce CRM software
• Problem-solving
• Teamwork and collaboration
• Team supervision
• People management
• Work Planning and Prioritization
Tax Analyst, 05/2022 - 12/2023
Anthem Tax Services, Woodland Hills, CA
Pro Desk, 02/2014 - 10/2022
The Home Depot, Van Nuys, CA
10/2014 - 02/2015
Ross, Pacoima, CA
EDUCATION
High school Diploma, Diploma, 06/2010
Panorama High School
LANGUAGES
English Spanish
Trained staff on CRM software usage, enhancing team productivity and effectiveness.
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Collaborated with sales teams to align CRM efforts with revenue generation goals.
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Responded to customer requests for products, services, and company information.
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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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Acquired in-depth understanding of products to provide personalized recommendations that meet individual customer expectations.
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Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
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Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
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Achieved customer satisfaction through effective management of phone sales, special orders, and store-to-store claim checks, allowing seamless payment and pickup experiences. Delivered precise flooring quotes based on square footage and customized décor solutions, including blinds and carpets, to align with customer desires. Leveraged extensive knowledge across Home Depot departments to enhance overall customer service quality.
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Skilled at working independently and collaboratively in a team environment.
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Assisted with day-to-day operations, working efficiently and productively with all team members.
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Managed time efficiently in order to complete all tasks within deadlines.
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• Paid attention to detail while completing assignments. Job included being a cashier, providing customer service, book keeping, money handling, count inventory runner in charge of fitting room
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Contact this candidate