Versatile Customer Service & Operations Professional

Donna Ealise’ Moore

***********@*****.***

773-***-****

Summary

Highly qualified Professional bearing over 20 years of experience in Customer Service team leadership. Able to provide exceptional Client Management experience while multitasking in high volume environments. Seeking stable employment in any of these service or healthcare/hospitality industries.

Education

Trinity International

University – B.A. in

Urban Ministries (2004)

Work History

Daycare Assistant - Tara’s Daycamp & Trans (2025-26)

-Assist director/owner with various office duties

-Clean & prepare breakfast/lunch and pm snacks

Research Associate - Precision Opinion (2022 – 2023)

-Input participant responses into data collection system

-Interview approximately 200 participants to achieve 100% compliance on call volumes

-Administer survey questions that range from 70 or 100 items depending on US states

Concierge – Telus International* Audible (2021 – 2022)

-Investigated clients’ needs and assisted them with their problems and account errors

-Presented item solutions for 300+ customers daily and issued bonuses/coupons

-Attended weekly meetings with management regarding company updates

Assistant Director - Ready For Change (2019 – 2021)

-Networked at community meetings by sharing Ready For Change’s goals and visions

-Orchestrated a career fair that garnered over 200 attendees

-Organized a back-to-school fair and toy drive

Medical Biller - Healthcare Support Staffing (2018 – 2018)

-Reconciled bills for six different insurance companies

-Audited patients’ billing and payments

-Utilized EMD Billing and Medisoft program to obtain daily quota

Medical Records Clerk - US Tech Solution (2018 –

2018)

-Sorted charts for claims, updated patient data

Core Qualifications/ Skills

Benefits/Eligibility &

Authorization/Verification

& HIM

AP/AR, ICD-10/CPT, 10Key

FOS/OnBase, Epic,

NextGen, Meditech

Medical programmed

systems, and telephonic

switchboards

Inventory Management

Microsoft Suite

Public Speaking

Training and Coaching

Adaptability

Critical Thinking

Community Service &

Awards

International Outsourced

Company – Employee of

the Month (September

2021)

Mary K – 100% Sales

Goals Award (2015)

CHW Hospital – Monthly

Monetary Volume

Collector Award (2009)

Blue Cross, Blue Shield IL

– Hospitality & Grammar

Award (2005)

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