Compassionate Home Care Aide with Patient Advocacy
Resume:
SARAH
BURNS
***********@*****.***
Godley, IL 60407
Compassionate Home Care Aide with extensive experience at European Service At Home, skilled in patient care and emotional support. Proven ability to enhance client well-being through effective meal preparation and meticulous documentation. Recognized for fostering trusting relationships and ensuring safety, leading to increased family satisfaction and improved patient health outcomes. PROFESSIONAL SUMMARY
SKILLS
• Meal preparation
• Client documentation
• Medication administration
• Patient transportation
• Housekeeping
• First aid and safety
• Progress documentation
• Recording vital signs
• Patient care
• Care plan assessment
• Care plan adherence
• State regulations
• Client safety and first aid
• Compassionate client care
• Personal hygiene assistance
• Feeding assistance
• Patient advocacy
• State Driver's license
• Dressing assistance
• Patient transport
• Physical therapy support
• Medical charting
• Light housekeeping
• Vital signs monitoring
• Interpersonal communication
• Documentation
• ADL support
European Service At Home - Home Care Aide
Godley, IL • 08/2022 - 12/2025
WORK HISTORY
Assisted clients with daily living activities, enhancing overall quality of life.
•
Monitored client health and reported changes to healthcare professionals.
•
Developed and maintained trusting relationships with clients and families.
•
Provided companionship and emotional support to promote mental well-being.
•
Ensured safe environments by adhering to health and safety protocols.
•
Documented care plans and progress notes accurately for continuity of care.
•
Provided companionship to patients, fostering positive relationships and emotional wellbeing.
•
Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
•
Assisted patients with daily living activities, promoting independence and quality of life.
•
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
•
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
•
Cooked tasty, nourishing meals for patients to promote better nutrition.
•
Delivered skilled personal care assistance such as bathing, grooming, dressing, toileting support which enhanced hygiene levels for patients.
•
Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
•
Conducted routine health monitoring, including vital signs and symptom tracking, reporting any changes to healthcare professionals promptly.
•
Utilized adaptive equipment as needed to assist patients in completing daily tasks safely and effectively.
•
• Ambulation assistance
• Nutrition management
• Mobility support
• Wound care
• Patient education
• Safety procedures
• Emotional support
• Bedside care
• Infection control
Medical terminology and
equipment
•
• Nutritional meal preparation
• Patient lifting techniques
• Toileting assistance
Emotional support and
companionship
•
• Blood glucose monitoring
• Documentation and reporting
• Basic housekeeping
• Disability support
• Dementia care
• Elder care
• Home care aide
• Bathing support
• Medical terminology
Dietary requirements and
nutrition
•
• HIPAA compliance
• Patient health assessment
• Daily charting
• Emergency response
• Activities of daily living (adls)
• Geriatric care
Ultimate Medical Academy
Clearwater, FL
Associate of Science: Medical
Billing & Coding
Joliet Junior College
Joliet, IL • 09/2001
EDUCATION
Iron Skillet Restaurant - Server
Wilmington, IL • 03/2018 - 10/2018
Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
•
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
•
Promoted mental stimulation by engaging patients in meaningful conversations and recreational activities tailored to their interests.
•
• Assisted disabled clients to support independence and well-being. Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
•
Enhanced patient comfort by providing attentive and personalized home care services.
•
Monitored progress and documented patient health status changes to keep care team updated.
•
Increased family satisfaction by maintaining open communication about patient progress and needs.
•
Improved overall patient health through the implementation of proper nutrition plans and meal preparation assistance.
•
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
•
Maintained detailed patient records, contributing to efficient care coordination among healthcare team members.
•
Regularly participated in ongoing training sessions which contributed towards staying updated on relevant industry trends leading to improved performance.
•
Ensured patient safety by conducting regular home assessments, identifying potential hazards and implementing corrective measures.
•
Responded promptly during emergency situations following established protocols that ultimately kept the clients safe from harm.
•
• Provided mobility assistance such as walking and regular exercising. Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
•
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
•
Monitored client health by performing routine pulse, temperature and blood pressure checks.
•
• Provided transportation and appointments management. Monitored changes in clients' conditions to report concerns to supervisor.
•
Communicated regularly with clients' families to provide updates on health and wellbeing.
•
• Transported clients for medical and personal outings. Utilized universal precautions and infection control principles in all aspects of care.
•
• Provided direct personal care and administrative services to clients. Delivered exceptional customer service in a fast-paced dining environment.
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Managed table setups and ensured cleanliness for optimal guest experiences.
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Collaborated with kitchen staff to streamline order delivery processes.
•
Nursing Aide Certificate(CNA):
Nursing
Reed-Custer High School
Braidwood, IL • 01/2000
High School Diploma
Assisted in training new servers on menu knowledge and service standards.
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Processed customer payments efficiently while maintaining accuracy in transactions.
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Resolved guest complaints promptly to enhance satisfaction and retention.
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Maintained inventory levels of supplies and communicated needs to management.
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Adapted quickly to changing demands during peak service hours, ensuring smooth operations.
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Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
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Served food and beverages promptly with focused attention to customer needs.
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Worked with POS system to place orders, manage bills, and handle complimentary items.
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Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
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• Cultivated warm relationships with regular customers. Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
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Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
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Maintained a clean and orderly dining area for an enjoyable guest experience.
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Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
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• Bussed and reset tables to keep dining room and work areas clean. Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
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Assisted in training new hires, providing guidance on restaurant standards and best practices.
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Resolved customer complaints promptly and professionally to maintain positive reputation.
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Maintained clean and organized dining areas to uphold restaurant hygiene standards.
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Handled cash transactions accurately, contributing to balanced daily financial reports.
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Set positive tone for entire dining experience as first point of contact for incoming guests.
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Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
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Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
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Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
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Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
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Explained menu items and suggested appropriate options for food allergy concerns.
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Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
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• Used slow periods to restock supplies, ice, trays, and delivery bags. Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
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Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
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Implemented effective communication strategies between front-of- house and back-of-house staff for streamlined operations.
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Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
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Maximized table turnover rate by managing reservations and seating arrangements.
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Learned and followed local alcohol laws to keep restaurant compliant with regulations.
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• Contributed to inventory management by monitoring stock levels. Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
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Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
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Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
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Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
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Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
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Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
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Managed inventory of dining supplies to prevent shortages during service.
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Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
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Trained new staff on menu knowledge and service protocols, raising team's overall performance.
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Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
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Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
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Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
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Enhanced team efficiency, collaborating effectively in high-pressure settings.
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Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
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Built rapport with guests to enhance their dining experience and encourage return visits.
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Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
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• Streamlined order-taking process to minimize wait times for diners. Improved dining experience by providing prompt, attentive service to guests.
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Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
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Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
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Answered customers' questions, recommended items, and recorded order information.
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Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
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Country House Restaurant - Server/Bartender
Braidwood, IL • 03/2017 - 12/2017
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
•
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
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Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
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Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
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• Processed orders and sent to kitchen employees for preparation. Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
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Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
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Printed dining checks with total due, collected payment and offered receipts to complete transactions.
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Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
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Increased sales significantly by upselling higher-end products to customers.
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• Inspected dishes and utensils for cleanliness.
• Checked guests' identification before serving alcoholic beverages. Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
•
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
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Supervised set up of banquet food stations and coordinated service to multiple dining areas.
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Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
•
Assisted clients with daily living activities, enhancing overall quality of life.
•
Monitored client health and reported changes to healthcare professionals.
•
Developed and maintained trusting relationships with clients and families.
•
Provided companionship and emotional support to promote mental well-being.
•
Ensured safe environments by adhering to health and safety protocols.
•
Documented care plans and progress notes accurately for continuity of care.
•
Provided companionship to patients, fostering positive relationships and emotional wellbeing.
•
Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
•
Assisted patients with daily living activities, promoting independence and quality of life.
•
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
•
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
•
Cooked tasty, nourishing meals for patients to promote better nutrition.
•
Delivered skilled personal care assistance such as bathing, grooming, dressing, toileting support which enhanced hygiene levels for patients.
•
Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
•
Conducted routine health monitoring, including vital signs and symptom tracking, reporting any changes to healthcare professionals promptly.
•
Utilized adaptive equipment as needed to assist patients in completing daily tasks safely and effectively.
•
Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
•
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
•
Promoted mental stimulation by engaging patients in meaningful conversations and recreational activities tailored to their interests.
•
• Assisted disabled clients to support independence and well-being. Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
•
Enhanced patient comfort by providing attentive and personalized home care services.
•
Monitored progress and documented patient health status changes to keep care team updated.
•
Increased family satisfaction by maintaining open communication about patient progress and needs.
•
Improved overall patient health through the implementation of proper nutrition plans and meal preparation assistance.
•
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
•
Maintained detailed patient records, contributing to efficient care coordination among healthcare team members.
•
Regularly participated in ongoing training sessions which contributed towards staying updated on relevant industry trends leading to improved performance.
•
Ensured patient safety by conducting regular home assessments, identifying potential hazards and implementing corrective measures.
•
Responded promptly during emergency situations following established protocols that ultimately kept the clients safe from harm.
•
• Provided mobility assistance such as walking and regular exercising. Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
•
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
•
Monitored client health by performing routine pulse, temperature and blood pressure checks.
•
• Provided transportation and appointments management. Monitored changes in clients' conditions to report concerns to supervisor.
•
Communicated regularly with clients' families to provide updates on health and wellbeing.
•
• Transported clients for medical and personal outings. Utilized universal precautions and infection control principles in all aspects of care.
•
• Provided direct personal care and administrative services to clients.
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