Customer Support Specialist with 20+ Years of Experience

Cecelia L. Talbott

**** ****** **** *** • Rockdale, TX 76567

Cell: 832-***-**** Email: ********@*********.***

Professional Summary

Customer Success and Payroll Specialist with 20+ years of experience in payroll, benefits administration, financial operations, and customer training. Proven ability to manage complex projects, lead software implementations, and train end-users at scale. Recognized for excellent communication, problem-solving, and organizational skills. Adept at collaborating with executives, employees, and clients to deliver efficient solutions and enhance organizational success

Skills

• Payroll & Benefits Administration

• Customer Success & Training

• Financial Reporting & Audits

• Microsoft 365 (Word, Excel, PowerPoint, Teams, OneNote, SharePoint, Forms, Copilot)

• Skyward Software Munis QuickBooks Adobe Acrobat

• Strong Communication & Problem-Solving

• Notary Public, State of Texas

Professional Experience

Customer Success Implementation Specialist

Skyward, Inc. Stevens Point, WI (Remote - Texas) June 2022 – March 2025

• Delivered training on Skyward Finance Office Suite business modules and state processes to school district employees.

• Designed and presented over 85 presentations for user groups, virtual events, and internal trainings.

• Led live training sessions for audiences from 1 to 100+ across Texas and Pennsylvania.

• Provided solutions for system setup, module design, and process improvement.

• Certified in multiple Skyward business modules: Budgetary, Security, Payroll, Bank Reconciliation, Time Off, Employee Management, True Time, Salary Negotiations, Texas State Reporting.

• Represented department on Customer Success Focus Group and Texas Reporting Team.

• Supported 5,500+ projects while maintaining strong customer satisfaction in a fast-paced environment.

Benefits / Payroll Specialist

Rockdale Independent School District Rockdale, TX June 2016 – March 2022

• Managed payroll processing for 300+ employees ensuring 100% compliance with federal, state, and district guidelines.

• Administered employee benefits programs, including enrollments, changes, and reporting.

• Oversaw TRS reporting, workers’ compensation, and employee accident cases.

• Coordinated bids for maintenance, transportation, and athletics departments.

Purchasing Clerk

Pearland Independent School District Pearland, TX August 2014 – June 2016

• Coordinated vendor communications, purchase orders, and contracts.

• Supported district-wide purchasing through competitive bidding, informal quotations, and negotiations.

• Prepared bid documents, specifications, and proposals ensuring compliance with district/state regulations.

• Resolved order discrepancies and maintained accurate vendor records and departmental files.

Office Manager / Bookkeeper

O’Day Drilling Company Inc. Rosharon, TX December 1998 – June 2014

• Managed day-to-day office operations including payroll, accounts payable/receivable, and general ledger.

• Processed financial reporting including P&L statements, bank reconciliations, and audits.

• Oversaw purchasing, permitting, licensing, and compliance reporting.

• Coordinated continuing education and license renewals.

• Provided exceptional customer service and administrative support to management and clients.

Education

Stephen F. Austin State University Nacogdoches, TX

Accounting Coursework January 1995 – August 1998

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