Security Operations and Customer Service Leader

Anthony L. Stanton Philadelphia, PA

267-***-**** ****************@*****.***

Summary

Dedicated work in various customer service positions with over 10 years of experience in the security industry. Proven success in leading teams to uphold safety standards and executing compliance protocols effectively. Demonstrated ability to transport and manage high volumes of passengers safely in previous roles, alongside critical problem- solving capabilities gained from extensive security training. Ready to bring expertise in management and operational leadership to enhance safety protocols and efficiency in any role.

Work Experience

06/2024 - 10/2025 Security Supervisor, Tower Health Hospital - Phoenixville, PA

• Led a team of officers to execute various tasks throughout the hospital

• Compiled daily paperwork to ensure compliance with security protocols 05/2024 - 06/2025 Driver, Uber & Lyft - Philadelphia, PA

• Delivered safe and comfortable transportation experiences for customers from pickup locations to drop-off destinations.

07/2014 - 11/2023 Bus Operator, SEPTA - Philadelphia, PA

• Transported passengers safely along established routes.

• Provided geographical directions and addressed queries from patrons.

• Assisted in problem-solving with passengers,

12/2005 - 02/2014 Security Supervisor & Officer, Allied Universal - Philadelphia, PA

• Monitored activities and reported findings.

• Utilized critical problem-solving skills, data logging, and managemer expertise.

• Completed training in various safety and security classes. 09/2005 - 12/2005 Apparel Associate, Modell's Sporting Goods - Philadelphia, PA

• Assisted other departments including footwear, designer apparel, and inventory management.

• Facilitated a pleasant shopping experience by fulfilling customer needs. 05/2004 - 06/2005 Intern, Jefferson University Physicians - Philadelphia, PA

• Scanned and edited patient referrals.

• Assisted on other miscellaneous projects.

Education

08/2024 AHA - AED/ CPR Certification

03/205 IAHSS - General Security Education Certification 08/2014 SEPTA - CDL Class B license

10/2007 The Pistol People - Act 235 Certification (expired) 05/2004 - 06/2005 Bridges Program - Professional Program Certificate 09/2001 - 06/2005 William Penn High School - High School Diploma Skills

Security Supervision

Chauffeur Services

Geographical Directions

Data Logging and Entry

Supervision

Security Training

Inventory Management

Leadership

Teamwork

Commercial Driving

Customer Service

Passenger Transportation

Problem Solving

Management

Safety Training

Retail Sales

Microsoft Programs

Communication

Professional Etiquette

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