Project Coordinator & Operations Specialist (Remote)

Ngozi Ibe

Project Coordinator / Operations Support (Remote)

SUMMARY

Project coordination and operations support professional with experience delivering time-bound, client-facing projects in healthcare, hospitality, and mission-driven service environments. Proven ability to manage project workflows, schedules, documentation, budgets, and cross-functional coordination to achieve on-time delivery and measurable outcomes. Highly organized, detail-oriented, and effective in remote, fast-paced settings.

EXPERIENCE

UnitedHealthcare – Advocate4U (Remote)

Customer Service Associate / Team Lead Oct 2022 – May 2025

• Provided high-level administrative and operational support to leadership by coordinating schedules, meetings, agendas, and follow-ups, ensuring on-time delivery of project milestones and deliverables.

• Tracked project timelines, action items, and documentation across cross-functional teams, maintaining organized records and supporting efficient project workflows using Microsoft Office tools.

• Assisted with budget tracking, expense monitoring, and internal reporting to support accurate documentation in compliance-driven environments.

• Maintained accurate documentation and records with high attention to detail, confidentiality, and accuracy.

• Acted as a liaison between internal teams and stakeholders to ensure clear communication and timely issue resolution.

Operations & Project Coordination – Hospitality Environment

Marriott International Gaylord Opryland Hilton

Aug 2016 – Aug 2022

• Supported project operations and administrative coordination across large, multi-department environments.

• Coordinated schedules, meetings, and workflows for cross-functional teams.

• Maintained organized project files, documentation, and operational records.

• Assisted leadership with process improvements to enhance efficiency and service delivery.

Independent Project Execution – Catering & Events

Project Execution & Operations (Client-Facing Projects)

2019 – Present

• Planned and executed multiple time-bound client projects from initiation through delivery, including scope definition, scheduling, resource coordination, and execution.

• Coordinated vendors, suppliers, and timelines to ensure on-time delivery of client deliverables under fixed deadlines.

• Managed budgets, cost tracking, and pricing to meet financial targets and project constraints.

• Delivered concurrent projects while maintaining quality standards, client satisfaction, and repeat engagement.

• Implemented process improvements to increase efficiency and reduce execution issues over time.

SKILLS

Project Coordination, Project Execution, Operations Support, Administrative Support, Scheduling & Calendars, Project Documentation, Budget Tracking & Expense Monitoring, Vendor Coordination, Cross-functional Communication, Microsoft Office Suite, Remote Work & Time Management

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