Remote Customer Support & Insurance Specialist

Brittany Leeann Ruiz

Whitehouse, TX

903-***-**** ️ ****************@******.***

PROFESSIONAL SUMMARY

Remote-ready customer service professional with 10+ years of experience supporting customers via phone, in-person, and digital systems. Highly skilled in multitasking, billing support, troubleshooting, and customer communication. Licensed Texas Insurance Adjuster (2024) with strong attention to detail, accuracy, and professionalism. Seeking a remote or work-from-home role in customer support, insurance services, or administrative operations. REMOTE & TECHNICAL SKILLS

Remote Customer Support (Phone, Chat, Email) • Call Handling & Issue Resolution • Billing Support & Payment Processing • Insurance & Claims Knowledge • Data Entry & Documentation Accuracy • Microsoft Word & Excel • Computer & System Navigation • Time Management • Problem Solving & De-escalation • Customer Confidentiality & Compliance

PROFESSIONAL EXPERIENCE

Target — Tyler, TX

Fulfillment Associate Oct 2023 – Jul 2025

● Processed online customer orders with high accuracy and efficiency

● Assisted customers with questions and issue resolution

● Maintained productivity and organization in a fast-paced environment Brookshire’s Grocery Company — Tyler, TX

Cashier Feb 2021 – Dec 2022

● Delivered friendly, high-volume customer service

● Accurately handled payments and customer accounts

● Promoted within first 3 months for strong performance Conn’s HomePlus — Sugar Land, TX

Sales Associate Jul 2019 – Mar 2020

● Assessed customer needs and recommended products

● Processed payments, credit applications, and account information Altice USA — Tyler, TX

Technical Support Agent Aug 2018 – Apr 2019

● Provided inbound/outbound phone support

● Troubleshot technical and billing issues

● Met call quality, documentation, and customer satisfaction metrics East Texas Medical Center — Tyler, TX

Care Concierge Aug 2017 – Mar 2018

● Assisted patients and visitors with information and directions

● Maintained confidentiality and professionalism

EDUCATION & CERTIFICATION

High School Diploma — John Tyler High School, 2016 Licensed Insurance Adjuster — State of Texas, 2024

Contact this candidate