Strategic IT Operations Leader and Architect

David Monroe MBA ITILv* Certified

*****.*****.******@*****.*** www.linkedin.com/in/dave-monroe Chandler, AZ 480-***-**** CORE PHILOSOPHY:

"If IT adds no value to the request, it should be automated." This mindset has driven $1.25M in annual savings and enabled a 97% CSAT through operational transformation and systemic efficiency. SUMMARY

Strategic IT Operations Leader and Business Architect with 25+ years of experience in leading large-scale infrastructure projects, modernizing legacy systems, and driving fiscal responsibility with a positive attitude. Proven expertise in building high-performing, global teams, implementing SOC II / ISO 27002 compliance frameworks, and delivering enterprise solutions that support rapid growth. Co-founder of three multi-million dollar firms, approaching IT as a business growth engine. CORE COMPETENCIES

Leadership Skills

Proven track record leading complex technology initiatives across multiple business units

Manage large remote teams effectively

Experience managing external resources and complex internal technical staff

Building teams by being a strong mentor, using strategic direction, and problem management Technical Skills

Strong platform experience in Windows, VMware, Office, G Suite, O365

Oracle Fusion ERP and HCM experience

Extensive experience with Cisco networking equipment & network administration (Meraki & ASA)

Migration of physical hardware to cloud infrastructure utilizing AWS, G Suite, & Azure

Expertise in Data Center mechanics, including electrical and space capacity planning

Comfortable with FTP & SFTP data transfer technology Communication Skills

Strong communication skills with the ability to coordinate projects across multiple business departments

Excellent analytical problem-solving skills with reliance on critical thinking

Collaborate with all departments to provide great business value

Use appropriate IT solutions to support and provide good business solutions Organization and Planning Skills

Implement processes to achieve SOC II (SOX) & ISO 27002 certification

Change management, escalation management and business continuity planning

Implement processes and standards to help reduce costs while focusing on resource management

Ability to understand regulatory requirements & legal requirements imposed on clients

Develop, plan, implement, and maintain information security policies

Implement new technology and business processes to achieve higher customer service levels

Develop short-term & long-term information technology strategy WORK HISTORY

2014-2026 Nexant, Inc/Resource Innovations – Vice President IT Managed 20 remote technology professionals (Developers, SysAdmins, Network Admins, Desktop Support) and develop, manage, and implement a $5M annual budget, focusing on enterprise-wide efficiency and security posture improvements

● Infrastructure Modernization & ROI: Spearheaded a "Cloud-First" migration strategy, decommissioning 180+ physical servers and eliminating $1.25M in annual legacy OpEx and licensing costs.

● Scalable Governance & Automation: Architected a "Zero-Touch" provisioning pipeline that eliminated 100% of IT hands-on setup time. Authored 230+ SOPs to institutionalize knowledge and drive automation.

● Security & Compliance: Established a 24/7 SOC, achieving full SOC II / ISO 27002 compliance and securing the enterprise perimeter.

● Service Excellence: Executed a seamless helpdesk transition to an offshore model, maintaining a 97% CSAT score across 800+ monthly requests.

2008 - 2014 Better Edge Technology (IT Consulting) - President

● Founded IT consulting firm

● Scaled operations from inception, building a 15-person service team and driving all sales & marketing functions for the million dollar firm.

● Built chart of accounts and all account process for client invoicing and vendor payments

● Developed all marketing & branding, attended all networking activities, and filled sales funnel

● Provided IT services, Server Support, Networking, Desktop Support, Multiple Platforms

● Support of Microsoft Server, Exchange Server, Office 2000-2016, Windows XP- Windows 10

● Hired, managed, trained a 15 person IT service professional team

● Responsible for sales, marketing, accounting, operations, safety, & resource management 1997 - 2008 Select 1/AUTO-logistics - VP of IT & Operations

● Implemented cloud based infrastructure for database and operations.

● Developed an online bid management application for specialized vehicle transportation and logistics

● Architected network infrastructure (Windows Server, Cisco, Citrix), managing a $14M budget with 32 straight profitable quarters

● Managed all 3rd party vendors, negotiated contracts, held vendors to required SLAs 1994 - 1997 Intel Corporation - Sr. Software Engineer

● Lithography Intrabay Systems Engineer, Integration Team Leader. Responsible for the cross-site integration activities necessary to test the new Intrabay Automation System. This required the ability to plan, coordinate, and implement activities at all virtual integration test environments

● Systems Engineer. Test station controllers in fabrication plants. 1990 - 1994 American Express - Programmer/Analyst

● Design, develop, test, and implement a low airfare checking application. Query Airline booking networks and check currently booked reservation against refreshed air fares ADDITIONAL INTERESTS

● Skiing, Hiking, Boating, Ski Instructor, Spartan Challenge EDUCATION & CERTIFICATIONS

● MBA, Arizona State University, Tempe, AZ)

● Bachelors - Computer Science / Mathematics (University of Colorado, Boulder, CO)

● ITIL v4 Foundation Certified

● Cisco CCNA (Certification Pending)

● Adjunct Mathematics Professor (South Mountain Community College, Phoenix, AZ)

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